Collections Representative
TBG | The Bachrach Group
We are working with a very well known Real Estate firm who is looking for a Collections Specialist to join their team. The ideal candidate has 2+ years of experience within Residential real estate. Please apply if this role interests you, the client is moving very quickly!!
Relevant Responsibilities:
- Monitor receivable aging reports and follow up on past-due invoices; contact tenants via phone, email, or mail to resolve payment issues and negotiate payment plans as necessary.
- Investigate and resolve billing discrepancies or disputes promptly; work closely with leasing, billing, and property management teams to address tenant concerns and ensure accurate invoices.
- Apply defined escalation thresholds to determine appropriate collections actions based on aging bucket, account balance, and tenant history; communicate escalation decisions to property management and legal counsel in a timely manner.
- Serve as a primary point of contact for tenant inquiries related to payments, and account balances; provide excellent customer service while maintaining professionalism and confidentiality.
- Coordinate the collections process for outstanding arrears owed by former tenants, including liaising with third party collections agencies to maximize recovery.
Vacancy posted 4 days ago
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