Sales Support Representative - Cabinets

Job Summary: The Sales Support Representative - Cabinets serves as a first point of contact and customer-focused sales and design resource, guiding walk-in retail customers and internet-generated leads through the cabinet selection and purchasing process. This role is responsible for identifying customer needs, qualifying project opportunities, building strong client relationships, and delivering an exceptional showroom experience that supports retail sales growth and customer satisfaction. The position also provides support to the cabinetry sales team through order processing, project coordination, and showroom support to maintain an efficient workflow and ensure a seamless customer experience.Responsibilities:Retail Sales and Customer ExperienceServe as the primary point of contact for walk-in retail customers and internet-generated leadsDeliver a high-touch customer experience through proactive communication and project follow-throughAssist customers in selecting cabinet styles, finishes, hardware, and accessories to meet design and budget goalsGenerate timely quotes and support customers throughout the purchasing processImprove responsiveness, engagement, and customer satisfaction throughout the sales experienceBuild strong customer relationships that encourage repeat business and referralsMaintain showroom displays and product sample organization to support customer engagement and salesProduct & Service Support and Coordination ResponsibilitiesManage customer warranty claims and product service issuesCoordinate replacement orders for hinges, drawer components, door fronts, moldings, and discontinued itemsWork directly with vendors to resolve product failures and damage claimsTrack replacement timelines and ensure timely communication with customersAssist with troubleshooting cabinetry and hardware concerns after installationDesign Team & Operation SupportProvide overflow support as retail and account volume continue to increaseAssist with administrative and customer service tasks to improve overall workflow efficiencyHelp maintain project organization, scheduling, and customer communication during high-volume periodsMaintain showroom displays and product sample organizationMinimum Qualifications (MUST HAVE TO HIRE):High school diploma or equivalent required; associate degree preferredPrevious retail, cabinetry, kitchen & bath, or sales support experience preferredStrong customer service and communication skillsBasic math and measurement skillsAbility to multitask and manage detailed paperworkFamiliarity with Microsoft Office and point-of-sale or order-entry systemsPreferred Qualifications (NICE TO HAVE- NOT REQUIRED):Experience with cabinet design software such as 2020 Design or AutoCAD is a plusWork Environment: Office environment which requires use of standard office equipment (phone, computer, copier, etc.). May require occasional trips to the lumber yard with exposure to loud sounds, moving vehicles, heavy equipment and machinery fumes. May require travel to other company locations in SE WI occasionally (less than 5% of work time).Benefits:Company PaidPaid Time Off (PTO)Paid Holidays401k – employer contribution 3% of monthly gross wages401k Profit Sharing (dependent upon company profitability – historical rate~2%)$15,000 Company Paid Life Insurance PolicyShort-term DisabilityPerformance Based Annual BonusEmployee Stock Ownership Plan (ESOP)Optional Employee EnrollmentMedical and Prescription Drug InsuranceDental InsuranceVision InsuranceLow Cost Supplemental Life Insurance (Employee, Spouse, and Children)Long-Term Disability Insurance #J-18808-Ljbffr Bliffert Lumber