Mission Engineer

• Own customer outcomes and the full lifecycle of Axon's ecosystem within a strategic agency account • Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes • Design, build, test, and ship AI agents, workflows, automations, integrations, and data pipelines on Axon's platform • Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments • Iterate in the field until adoption sticks and document reusable patterns • Apply CJIS, evidence integrity, and privacy guardrails to every build • Troubleshoot onsite and coordinate root‑cause resolution across Product, Engineering, Support, and Services • Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations • Drive hands‑on adoption and measure usage, workflow impact, and mission outcomes • Assess workflows, identify friction, define solutions, and lead proactive outcome design • Build relationships with agency leadership and operational stakeholders; lead QBRs, mission reviews, and strategic planning • Define success metrics and capture deployment baselines • Share customer insights and workflow patterns with Product and Engineering to influence roadmap decisions • Turn one-off builds into reusable playbooks and operational frameworks • Identify expansion opportunities and partner with Sales on account strategy • Maintain onsite presence approximately 3-4 days per week • Track customer success metrics and support Sales-to-Post-Sales onboarding and handoff Requirements Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments Proven experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments Ability to configure products, write integration logic, and deliver production-ready solutions Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems Strong communication with technical teams and senior stakeholders, including command staff in mission‑critical environments Full ownership mentality in ambiguous, fast‑changing environments Ability to navigate competing priorities across Product, Engineering, Sales, Support, and Services Ability to obtain and maintain CJIS compliance and adhere to security standards Experience in public safety, law enforcement, corrections, or other mission‑critical operational environments preferred Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems preferred Background in forward‑deployed engineering, solutions architecture, or operational transformation at scale preferred Former law enforcement or military experience preferred, not required Core Competencies Demonstrates expertise in customer outcomes management, AI-enabled solutions delivery, and operational transformation within mission‑critical environments. Proficient in configuring and integrating complex systems while ensuring compliance with CJIS and security standards. Highest-signal resume keywords Customer Outcomes Management AI-Enabled Solutions Delivery CJIS Compliance Operational Transformation Integration Logic Configuration ATS Optimization Keywords Hard Skills Automation Development Workflow Design Data Pipeline Construction AI Agent Deployment Integration Configuration Soft Skills Strong Communication Relationship Building Problem Solving Adaptability Ownership Mentality Industry Keywords Public Safety Law Enforcement Corrections Mission-Critical Environments Operational Frameworks Tools & Technologies Axon's Platform DEMS Fusus AI Era Records #J-18808-Ljbffr