Customer Service Specialist - Hanover, MD. (47761)

One Fine Family is built on a simple belief - everyone deserves great chicken at a great price. Proudly based in Baltimore for more than 60 years, we've grown into a family of brands united by that purpose. One Fine Chicken delivers "Better Chicken for Everyone" with premium quality at an incredible value. Easy Street brings bold, globally inspired flavors to everyday meals, capturing the vibrant spirit of street food culture. Holly Poultry, our food service brand, has earned the trust of some of the nation's most beloved restaurants, including Raising Cane's, Hattie B's, Royal Farms, and Nando's, by providing fresh, high-quality poultry with unmatched confidence and reliability. Rooted in community and driven by purpose, One Fine Family proudly gives back, donating more than 300,000 pounds of chicken each year to local food banks and charities--because better chicken should make life better for everyone.

Join us and be a part of something bigger. At One Fine Family, we are united by purpose, fueled by passion, and committed to making a difference. Together, we're shaping the future of food - one plate, one person, and One Fine Family at a time

We are currently hiring for: Customer Service Specialist - Retail


Position Summary

The Customer Service Specialist for Retail is responsible for supporting retail customer accounts while serving as a critical link between Sales, Production, and Warehouse teams. This role manages order processing, customer communication, and portal/EDI activities to ensure accurate and timely fulfillment.

The ideal candidate is highly organized, outgoing, and comfortable interacting with both external customers and internal cross-functional teams.

Schedule

Monday - Friday
(Standard business hours; flexibility as needed to support order flow and customer needs)

Key Responsibilities

Customer & Account Support

• Serve as a primary point of contact for retail customers
• Respond to inquiries related to orders, delivery timing, and product availability
• Build and maintain strong customer relationships through timely and professional communication
• Provide support for customer-facing interactions as needed

Order Entry & EDI / Portal Management

• Process customer orders accurately through internal systems and EDI platforms
• Manage customer portals, including order uploads, confirmations, and updates
• Monitor order flow to ensure alignment with production and warehouse schedules
• Identify and resolve order discrepancies or system issues
• Cross-Functional Coordination
• Act as the communication link between Sales, Production, and Warehouse teams
• Confirm order readiness and coordinate timing of fulfillment
• Communicate any changes, delays, or issues impacting order fulfillment
• Support internal teams with visibility into customer demand and priorities
• Data Accuracy & Process Support
• Maintain accurate records of orders, customer notes, and communications
• Assist in improving order processing workflows and efficiencies
• Support reporting as needed related to order volume, service levels, or issues

Qualifications

• 2+ years of experience in customer service, order entry, or sales support (food industry a plus)
• Experience with EDI systems, order management platforms, or customer portals preferred
• Strong organizational and multitasking skills
• Excellent communication skills (written and verbal)
• Detail-oriented with a strong focus on accuracy
• Ability to work collaboratively in a fast-paced, cross-functional environment
• Candidates must successfully pass post-offer/pre-employment drug test, and background screen.

Holly Poultry, Inc. and its subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.