Customer Service Representative

Job Description

Job Description

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some knowledge of purchasing or inventory management.

Responsibilities:

• Create and track sales orders, purchase orders, and invoices

• Maintain a high level of professionalism with customers, demonstrating excellent customer service

• Ensure orders are input accurately and follow up on missing information and open orders

• Control and manage incoming and outgoing documents

• Respond to customer questions with accurate and relevant information promptly

Requirements:

• A high school diploma or equivalent preferred

• 1-3 years of experience in customer service required

• Able to complete assigned tasks working with little to no supervision

• Good written and oral communication skills and excellent organizational skills

• Experience using Microsoft Excel and Word

• Good interpersonal and leadership skills

• Ability to sit for long periods

• Knowledge of purchasing or inventory management is desirable

• Comply with all safety guidelines to ensure a safe work environment, including always wearing the proper PPE, safely handling materials, tools, and chemicals, and reporting unsafe work conditions or equipment immediately

• Successfully pass the required pre-employment background check and drug screen