General Manager

Bish's RV Billings
6708 S Frontage Rd
Billings, MT 59101, USA

Description

The General Manager (GM)is responsible forall store operationsincludingRV Sales, Parts, and Service. Primary responsibilities include team development (goal setting, team building, recruiting, accountability, etc.),sales objectives, facility and merchandising, customer satisfaction, inventory, and budgeting and forecasting.

Key Objectives

• Operations and Sales Leadership
  • Provide excellent operational support to the organization, creating an environment that releases individuals and teams to dedicate their resources to client service. Enable and empower team members to effectively function with clarity and efficiency
  • Work with Parts & Service as well as Rental Department to ensure sales goals are achieved.
  • Meet sales goals by ensuring sales and finance staff work diligently to achieve their individual goals
  • Overseeproduct merchandising for both lot inventory and showroom to ensure everything is well organized and clean. Ensure lot flow and organization is effective as well as traffic control is in place
  • Maintain a clean work environment throughout offices, showroom, and Parts & Service
  • Monitor customer service feedback to ensurehigh levelsof customer satisfaction
• Financial Oversight and Services Optimization
  • Set quarterly and annual goals for store P&L for profitability
  • Focus on budgeting and forecasting, enhancing accountability throughout each department
  • Monitor, analyze, and act on actual budget and financial performance tooptimizethe store’s programs, financial outcomes, growth, and viability
  • In partnership with the senior finance/accounting team, actively manage the financial performance,resourcesand cash management of the store. Ensure profitability, cash flow and dividends are healthy andperformingabove industry trends when applicable
  • Dedicate creativity,energyand resources to continuous process improvement, profitably enhancing procedures while reducing waste and minimizing risk
• Talent and Team Development
  • Hire, train, and motivate all department managers
  • Maintain consistent discipline and day-to-day management, holding team members accountable for their work
  • Develop team members through goal setting, strategizing, and consistent development and training
  • Meet with managers individually to develop monthly and annual goals andobjectives, and to review actual performance.Create and execute individual performance plans with team members and managers.
  • Address talent needs that support operational excellence and align with the store’s overall strategy for growth and deliver
  • Strengthen recruitment initiatives, ensuring that positional capabilities and character requirements are clearlyidentifiedand evaluated prior to hiring
  • Mentor leaders to increase capabilities and influence, guiding them towards excellence in delivery; invest resources in advancing key leaders into levels of greater responsibility
  • Identifystore-wide skill and training gaps andensuresproactive development plans are in place on a team and individual basis forappropriate levelsof the organization
  • Intentionally focus on associate development and retention at all levels, instilling a mindset with organizational leadersthatthey solve business problems through developing talent
  • Partners with Management Team tomaintaincompany communication programs and positive associate relations. Fosters employee engagement throughout all levels of the organization

What you’ll bring

• Bachelor’s degree or relevant work experience
• Must be a highly detailed process driven leader and be able to hold the staff accountable for results
• Mustpossessa strongtrack recordof superior results in a high-volume dealership
• Demonstrated dealership sales experience and management of a revenue generating team
• Comprehensive knowledge of sales management, merchandising, inventory, shrinkage control, securitymethodsand consumer behavior
• Strong organizational skills and the ability to remain focused in a fast-paced environment
• Excellent verbal and written communication skills
• Solid organizational and multitasking skills
• An awesome attitude with impeccable interpersonal skills
• Strong problem-solving skills
• The ability to work independently as well as in a team setting
• Neat, clean, and professional appearance
• Valid driver’s license with an acceptable driving record
• Ability to pass a background check and drug test
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers

Who we are

Bish’s RV is one of the largest family-owned RV dealers in the country. Weare dedicated to providingquality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friendsofour family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization areoutstandingand our dedication to each employee’s success is unparalleled.

We are looking for top performers who sethigh expectationsfor themselves and are willing to put inthe timeand effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K matching
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products
• RV Borrowing Program
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable frompreviousmilitary occupations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.