Office Clerk

SUMMARY:
Under the supervision of the Manager/Supervisor, performs a variety of clerical, data entry, record retrieval and filing duties in support of assigned department. Maintains patient confidentiality at all times.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences
Patient and Community Focus and Collaborate
RESPONSIBILITIES:
Assists patients, visitors and other customers in person or via the telephone system.May perform data entry regarding admissions, discharges and transfers according to established procedures.May type correspondence or other documents to support department needs.Provide telephone support for department areas area when required. Take and relay messages and give limited factual information. May operate a single or multi-line telephone. Answer telephone responding to routine questions and requests, referring other requests to appropriate personnel or record message. File all records in the appropriate location.Book appointments for patients or maintain supervisor calendar.Assist department clerical staff in various duties to avoid backlogs.Perform other related clerical duties as assigned.
MINIMUM QUALIFICATIONS:
BASIC KNOWLEDGE:Equivalent to completion of high school. Keyboard and data entry knowledge required. Knowledge of medical terminology preferred.EXPERIENCE:Three months of on the job experience in the office environment.WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:Patient care environment; hazards are minimized by adherence to established safety precautions.

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EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: