Technical Services Specialist Job

Primary location: Carson, California Relocation offered: No Employment status: Full-Time Travel: 26%-50% Non-compete: No The estimated base salary range for this role is $70,304 - $85,000 per year. Individual pay is based upon location, skills and expertise, experience and other relevant factors What does it mean to work at Arktura LLC, a subsidiary of Armstrong World Industries? It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company. Arktura LLC is a widely published company headquartered in a fast-paced design office and manufacturing facility in Los Angeles, CA. We design, develop, and manufacture a variety of facade systems, interior wall and ceiling systems, custom art installations on a full range of state-of-the-art equipment, in our 100,000 sf facility. Working at Arktura is the best! Benefits include 401k with employee match, robust health care options, paid time off and professional development. We have a casual dress code, free snacks, and quarterly events! As a company, we love to engage in community service activities with our local organizations. We provide access to 100's of discounts, specialty savings and voluntary benefits through LifeMart such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare. We support Employee Resource Groups created to connect employees with common interests to promote inclusion and provide perspective. Reporting to the Technical Services Manager, the Technical Services Specialist provides technical expertise and field support for Arktura systems by advising customers, contractors, and internal teams on product specifications, installation methods, and issue resolution. The incumbent contributes to successful project execution and sales growth by delivering practical installation solutions, supporting training efforts, and providing actionable feedback to product development and engineering teams. What's in it for you! Partner with architects, contractors, and internal teams to drive successful installations. Influence product innovation by providing direct feedback from the field. Expand your technical expertise across construction, architectural products, lighting, and controls. Join a collaborative team where your knowledge and recommendations are valued. What You'll Do Serves as a technical subject matter expert on installation methods, product applications, and system performance. Provides pre- and post-sale technical support to sales teams, customers, contractors, and project managers. Analyzes installation challenges and recommends practical, cost-effective solutions in field and office environments. Reviews shop drawings, specifications, and install instructions to ensure constructability and product alignment. Delivers training to internal teams, contractors, and customers on system installation and best practices. Supports product development and continuous improvement by identifying field issues, trends, and enhancement opportunities. Participates in job site visits to troubleshoot issues, validate installation methods, and support project success. Assists in resolving claims, complaints, and field performance issues. Builds and maintains effective working relationships with architects, designers, contractors, and internal stakeholders. Collaborates cross-functionally with Sales, Engineering, and Operations to support project execution and customer satisfaction. Travel Moderate; approximately 25-50% What will make you successful Architectural Product/Installation Support Ability to read and interpret shop drawings, specifications, installation instructions, and assembly details. Working knowledge of construction practices, installation methods, and jobsite coordination. Hands‑on ability to troubleshoot product installation, fit, finish, alignment, and system performance issues. Understanding of architectural products (ceilings, walls, facades, specialty systems). Lighting/Electrical Technical Support Familiarity with lighting systems and controls, including:

DMX, DALI, 0-10V, TRIAC, ELV

LED drivers and power supplies Ability to read and interpret electrical schematics and lighting control documentation. Knowledge of NEC (National Electrical Code) requirements. General understanding of manufacturing and product application in the built environment. Strong problem‑solving and analytical skills (practical, field‑based solutions) Effective verbal and written communication skills with both technical and non‑technical audiences Ability to train and educate customers, contractors, and internal teams Strong customer service orientation and responsiveness Ability to build relationships and collaborate cross‑functionally (Sales, Engineering, Operations) Adaptability and situational judgment in both office and field environments Strong organizational and time management skills, including ability to manage multiple projects or site issues Attention to detail in reviewing drawings and specifications Ability to work independently with moderate supervision while exercising sound judgment Physical and Mental Demands The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment Office Environment - This position operates in a professional office environment and is not exposed to adverse environmental conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. No PPE is required. Plant Environment - This position operates in a manufacturing setting and can be subject to extreme cold and hot temperatures; uneven walking surfaces with cords, tools, and other obstacles; intermittent loud noises; and dusty or dirty conditions. Required PPE includes hard hat (when required), safety glasses, earplugs, steel toe/composite boots, and fall protection. Qualifications Technical training, trade certification, apprenticeship, or equivalent hands‑on experience in a relevant discipline required. Associate or bachelor's degree in construction management, engineering, architecture, or related field preferred. 5-7 years of experience in construction, architectural products, lighting/electrical systems, or related field. Hands‑on field experience supporting installation, commissioning, or troubleshooting required. Experience supporting architectural systems and/or lighting/electrical components preferred. Experience working directly with contractors, installers, and project teams on job sites preferred. Certificates, Licenses, Registrations OSHA 10 or OSHA 30 certification Journeyman Electrician license or electrical apprenticeship experience Lift certification (e.g., scissor lift, boom lift) General adherence to safe jobsite practices and PPE requirements Why should you join Arktura LLC, a subsidiary of Armstrong World Industries? About Arktura LLC At Arktura, we make design happen. Creativity, expert knowledge and cutting‑edge technology shape everything we do whether it's exploring form and function in our standard architectural product, adapting our pre‑configured architectural systems to meet project needs, or partnering with clients through our Solutions Studio. Our multidisciplinary team brings together architects, designers, programmers, engineers and artists with a deep understanding of the creative process. We use our collective ingenuity to bridge the gaps between design intent and manufacturing capabilities, creating proprietary software and machinery to meet evolving demands. Please visit our website at to learn more about us. About Armstrong World Industries, Inc. Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1.3B in revenue, AWI has about 3,600 employees and a manufacturing network of twenty‑one facilities in North America. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces. For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees. Our Sustainability Ambition "Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow. We are committed to: Engaging a diverse, purpose‑driven workforce; Transforming buildings from structures that shelter into structures that serve and preserve the health and well‑being of people and planet; Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play; Being a catalyst for change with all of our stakeholders; and Making a positive difference in the environments and communities we impact. About the location (Carson, CA) Carson is a city in the South Bay and the Harbor regions of Los Angeles County, California, located 13 miles south of downtown Los Angeles. Carson is a thriving, diverse, destination city - a great place to live, work and play with an unlimited future. While Carson is well known as an industrial center with unparalleled access to transportation and the Pacific Rim, it is also a culturally diverse community that is an attractive place to live and work. The city has more than 120 acres of park land divided into 12 parks, 2 mini‑parks and sports/recreational facilities that include 3 swimming pools, a boxing center, a state‑of‑the‑art sports complex and the Carson Community Center. Arktura LLC is committed to engaging a diverse, purpose‑driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us by email at View email address on click.appcast.io and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Come and build your future with us and apply today! #J-18808-Ljbffr Armstrong World Industries