Genesys CTI & IVR Production Support Pro
Fixity Technologies
Fixity Technologies in Plano, TX seeks a production support specialist for Genesys CTI and IVR platforms. You will troubleshoot in real time, perform root cause analysis, and help ensure smooth contact center operations. Responsibilities include participating in incident triage calls with operations, engineering, and vendor teams, monitoring system performance, documenting incidents and resolutions, and supporting feature rollouts and platform upgrades. #J-18808-Ljbffr Fixity Technologies
Vacancy posted 1 day ago
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