Service Advisor

Job Description

Job Description

Job Summary

We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, organizational skills. We deliver on average 40 deals each month. 

Every day is different in our service center! You will be responsible for a variety of tasks, including addressing customer inquiries, taking test drives, scheduling appointments, and managing required documentation.



 
Benefits- Monday-Friday 9-6pm Saturdays- optional

 

Responsibilities 

• Work along side our two technicians to ensure a high level of employee morale and customer satisfaction while maintaining profitability
• Ensure repairs and maintenance tasks are completed in a timely manner
• Mentor employees on best practices for improving sales and customer service techniques
• Oversee day-to-day operations of the service department
• Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Work Environment
-Own office space
-Two bay garage at dealership

  Qualifications

• High school diploma or GED required bachelor’s degree preferred
• Valid state-issued driver’s license and clean driving record are required
• Two years of experience as an automotive service writer or service Coordinator is preferred
• Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is preferred

About Us:

Tower Auto Sales is a Family run dealership. We have been serving the Schenectady, NY community for over 35 years, providing exceptional service. Our customers love us for our integrity and commitment to their satisfaction, while our employees appreciate a supportive work environment that fosters growth and teamwork. We are continuing to grow so teamwork means so much to us. We look forward to meeting you!