Head of Scaled CS Strategy & Ops
Ramp
Ramp is seeking a strategic leader to advance customer success efforts, specifically for their micro-SMB customers. In this role, you will enhance self-service onboarding, utilize data insights to streamline processes, and manage a team of 6-8 Customer Success Managers. The focus will be on building impactful programs that drive customer retention and satisfaction. Successful candidates will have a strong track record in B2B SaaS, with at least four years in business operations or consulting, coupled with experience managing high-performing teams. #J-18808-Ljbffr Ramp
Vacancy posted 5 days ago
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