Automotive Service Advisor - Group 1 Toyota Southwest Houston

Service AdvisorGroup 1 Toyota Southwest Houston is growing and looking for a talented and motivated Service Advisor to join our team! The right candidate will help our growing service business drive customer loyalty, by providing exceptional customer experience to each and every client.Our Service Advisors are passionate about customer service, enjoy interacting with people throughout the working day, and are comfortable working Saturdays.ResponsibilitiesSchedule, confirm, and manage service appointments to ensure an efficient and seamless customer experienceGreet customers, perform vehicle walkarounds, and accurately document concerns and service needsCreate detailed repair orders with clear, transparent cost and time estimatesRecommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelinesCommunicate effectively with technicians and parts departments to prioritize work and ensure timely completionProvide consistent updates to customers on repair status, timelines, and any changes to scope or costDeliver vehicles upon completion, reviewing work performed and ensuring customer satisfactionMaintain strong product and warranty knowledge to confidently guide customers through service recommendationsBuild and maintain long-term customer relationships to drive retention and repeat businessQualificationsMinimum 2 years automotive service advisor experience is required (dealership preferred)Xtime & CDK experience is a plusStrong desire to provide an exceptional customer experienceAbility to achieve targeted goalsAbility to thrive in a fast-paced environment with demonstrated communication and interpersonal skillsHigh School diploma or equivalentValid in-state driver's license and must maintain an acceptable, safe driving recordIn addition to superior compensation, we offer the following Benefits:A Great Working EnvironmentContinuous Training and AdvancementPerformance / Longevity BonusesHealth, Dental, Vision, Life and Disability Insurance401(k) with company matchPaid Time-offEmployee stock purchase planEmployee vehicle purchase programEqual Opportunity EmployerWe are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.