Client Support Specialist

Job Description

Job Description

Client Support Specialist

Cascade Counseling and Wellness

About the Role

Cascade Counseling and Wellness is looking for a warm, organized, and solution-oriented Client Support Specialist to be the first point of contact for our clients and community. This is an important, client-facing role for someone who enjoys helping people, thrives in a busy environment, and understands the importance of making every person feel welcomed and respected when accessing mental health services.

The ideal candidate has experience in a medical or behavioral health setting, excellent customer service skills, and the ability to stay calm, prioritize competing demands, and solve problems with professionalism and compassion.

What You'll Do

• Serve as the first point of contact for clients by phone and in person, providing a welcoming and professional experience.
• Respond to client questions and assist with scheduling, intake coordination, and access to services.
• Communicate with clinicians and team members to support smooth clinic operations and continuity of care.
• Manage incoming calls, administrative tasks, documentation, and follow-up while balancing competing priorities.
• Respond calmly and professionally to challenging interactions and help resolve concerns within the scope of the role.
• Recognize when client concerns require clinical support and connect clients with the appropriate team member.
• Maintain client confidentiality and follow HIPAA requirements and clinic policies.
• Contribute to a collaborative team environment grounded in Cascade's values of Community, Access, and Respect .

Required Qualifications

• Bachelor's degree in a human services-related field, such as psychology, social work, counseling, or a related discipline.
• Current Oregon Qualified Mental Health Associate (QMHA) status or eligibility to qualify.
• Previous experience in a medical, healthcare, or behavioral health setting.
• Strong customer service, communication, organization, and problem-solving skills.
• Ability to manage competing priorities, work independently, and remain calm under pressure while being a strong team member and building a collaborative environment.
• Strong attention to detail, sound judgment, and commitment to confidentiality.

Preferred Qualifications

• Spanish-speaking; bilingual Spanish/English candidates are highly preferred.
• Experience in an outpatient mental health setting.
• Familiarity with electronic health records, scheduling systems, billing, insurance verification and healthcare administrative processes.
• Knowledge of HIPAA and behavioral health confidentiality requirements.

Benefits

• Competitive Base Pay 
• Bi-weekly payroll 
• 100% paid health coverage for employee 
• HSA 
• 401K with 4% company match 
• PTO 
• 8 Paid Holidays plus 1 Floating Holiday 
• Student Loan Assistance and Reimbursement

Who Will Thrive in This Role?

You are approachable, dependable, and proactive. You enjoy helping people navigate systems, can shift between tasks without losing sight of priorities, and communicate effectively with both clients and colleagues. You understand that a positive first interaction can make a meaningful difference for someone seeking mental health support.

At Cascade Counseling and Wellness, you'll be part of a collaborative team committed to strengthening our community and making mental health services more accessible.

Join us in making access to quality mental health care a more welcoming experience.