Front Office Supervisor

Kana Hotel Group

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our team members to our general managers and regional support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career.

Kana Hotel Group is proud to offer the following benefits:

• Medical
• Vision
• Dental
• 401K
• Immediate pay- earned wage access!
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long term/short term disability
• Life insurance

Primary Responsibilities

• Coordinate the front office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations, including room assignments, key issuance, and billing accuracy.
• Responsible for training and direction of new department team members.
• Supervise and ensure the accurate sequences of events for proper registration and check-out of guests.
• Acts as the first point of escalation for guest issues and operational challenges.
• Document incidents, guest complaints, and service recovery actions as required and use sound judgment to resolve situations quickly, fairly, and effectively.
• Ensure compliance with resort policies and procedures, including cash handling and security protocols.
• Foster a positive, professional, and team-oriented work environment.
• Other duties as assigned by management.

Education/Experience

• High school diploma/GED
• Strong leadership and team management skills
• Excellent verbal and written English communication skills
• Strong organizational and multitasking capabilities
• Ability to remain calm under pressure in high-volume environments
• Basic computer proficiency (Microsoft Office, email, reporting tools)
• Ability to stand for extended periods (up to 8+ hours per shift)
• Exceptional customer service and conflict resolution abilities

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 2+ years of hospitality or related experience
• 1+ years of prior management/supervisory experience

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.