Field Service Tech II - Ottawa, Ontario

IGT: Where Innovation Meets Entertainment —Worldwide IGT is redefining the future of gaming and digital entertainment on a global scale. With the recent union of IGT Gaming & Digital and Everi , we’ve created a powerhouse spanning gaming, digital experiences, and fintech solutions . From the casino floor to mobile platforms, we deliver engaging, responsible, and unforgettable gaming experiences , powered by advanced technology, deep player insights, and a relentless drive to innovate. Whether it’s spinning reels, placing bets, or enabling secure payments, our solutions bring entertainment to life. With 7,000+ employees in more than 100 countries , we’re truly global, with strong local roots. Our teams work hand‑in‑hand with regulators, governments, and partners to ensure compliance while continuously pushing the boundaries of what’s possible. If you’re ready to shape the future of entertainment and gaming, your next big move starts here . Learn more at or Responsibilities The Casino Services Field Technician is autonomous and responsible for all activities in the allocated Ottawa region . Preparation, installation, troubleshooting to the component/circuit level. Servicing remotely and onsite with the ability to diagnose and solve problems. Maintain, upgrade and convert IGT gaming devices. Representing IGT while at the customer site and maintaining a positive relationship with the client site. Provide initial and ongoing customer training on basic game functionality. Install and maintain fiber optic lines and WAP telephone lines. Adapt to various jurisdictions and interface with compliance policies. Perform troubleshooting, maintenance, preventive maintenance and installation of Point of Access (POA) equipment and communication devices used at the retailer location. Makes pre‑installation site assessments to identify parts and wiring requirements at customer location. Performs all preparation tests including assurance hardware, firmware and system interfaces are accurate and functional. Delivers and installs products on customer site. Installs system-to-system telephonic, ether net and wireless (S2S). Installs game-to-system telephonic, ether net and wireless (G2S). Installs game-to-game and bank-to-bank, telephonic, ether net and wireless (G2G) and carries out assigned portion of hardware and software conversions and upgrades. Performs planned and preventative maintenance. Responds to customer issues for games and system interface. Supports software and system integration verification tests for jackpots. Performs accurate and timely tracking and reporting on activities utilizing SAP and other software tools. Qualifications High school diploma or equivalent required. 2‑4 years of experience installing, maintaining, troubleshooting and repairing electronics, electro‑mechanical, telecom or computer equipment required, preferable with IGT equipment and gaming system products. Experience with AC/DC fundamentals. Reading and translating wiring diagrams. Maintaining, repairing and troubleshooting to component/circuit level. Testing programs with verification devices such as Kobetron and Chip Comparator. Troubleshooting with input and output tests. Special Requirements Valid driver license and clean driving record. Able to obtain a Gaming License. Must be at least 21 years of age. Able to lift 50 lbs or more. Able to pass a Security Background Investigation. Work overtime as required. Available to work on weekends. Able to stand an eight‑hour shift. Ability to travel and provide support to allotted region (Ottawa and surrounding areas). Home based office will be required. Keys to Success Building collaborative relationships. Decision making. Drive results. Foster innovation. Personal energy. Self‑leadership. IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, and federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All IGT employees have a role in information security. Annual training will be assigned and required as appropriate. #J-18808-Ljbffr IGT