Operations Consultant

Job Description This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). It leads the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, focusing on continuous improvement. Daily Responsibilities Independently coordinate preparation and review of loan/lease documentation, funding and set-up on system of record. Responsible for providing a consistently high level of service to Vendors/Customers in a timely manner. Performing assigned tasks quickly and efficiently, responding to requests for information, communicating issues to appropriate parties and ensuring that responses to customers are prompt, professional and courteous. Interface on a daily basis with underwriters, portfolio managers, customers and other internal business partners. Update Exceptions Tracking System for receipt of lease/loan monitoring requirements. Interface with Records Administration to assure proper routing and scanning of documents. Exception escalation/reporting/resolution in conjunction with Credit Team and external business partners. Utilization and review of a variety of systems and reporting tools that are required in the support of all above-mentioned tasks. Special projects as required. Senior Responsibilities Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment. Advises on projects and directs activities of a team related to special initiatives. Advises as a technical expert in assigned area, providing an understanding of the business unit’s operations processes and implications on other groups within the operations function. Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control. Identifies and recommends responsibilities and accountabilities for key programs/projects. Required Skill Set 3 years of equipment finance experience. Highly proficient in Word and Excel. Detail-oriented and strong ability to multi-task in a fast paced environment. Self-starter with excellent verbal, written and people skills. Core Skills Critical Thinking Customer and Client Focus Decision Making Problem Solving Risk Management Adaptability Attention to Detail Collaboration Issue Management Analytical Thinking Oral Communications Presentation Skills Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540) Pay range: $63,000.00 - $105,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible. Benefits: This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. #J-18808-Ljbffr Bank of America