Field Service Engineer

Job Description

Job Description

Field Service Engineer

Field Service Engineer - Medical Devices 

Location: Atlanta, GA | Northeast Atlanta | North Georgia Territory
Compensation: Target Base Salary $75,000 + Overtime + Annual Bonus
Travel: Local and Regional Travel Required | Occasional Overnight Travel
On-Call: Rotating Weekend Coverage
Company Vehicle, Tools & Equipment Provided

What You'll Do

• Install, maintain, inspect, troubleshoot, and repair sterilization systems.
• Perform scheduled preventive maintenance and document service activities.
• Respond to customer service requests, including emergency service calls.
• Diagnose equipment issues and implement corrective actions.
• Partner with Sales, Clinical Education, and Technical Service teams to support customer success.
• Manage all service responsibilities within your assigned territory.
• Maintain accurate records and daily activity updates within the Service Management System (Siebel).
• Process RMA returns and manage field parts inventory.
• Maintain and audit personal trunk stock inventory.
• Communicate proactively with customers to manage expectations and ensure satisfaction.
• Support beta installations, product upgrades, and continuous improvement activities.
• Provide guidance and technical support to hospital Biomedical Engineers and other service personnel.
• Complete required training and certification programs within established timelines.

What We're Looking For

Required Qualifications

• High School Diploma plus 3 years of related technical support, customer support, or field service experience; OR
• Associate Degree plus 3 years of related experience.
• Minimum 2 years of customer-facing service experience.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently and manage a territory effectively.
• Valid driver's license with the ability to travel throughout the assigned region.

Preferred Qualifications

• Associate Degree in:
  • Electronics
  • Electrical Engineering Technology
  • Computer Science
  • Biomedical Technology
  • Related Technical Field
• 3+ years of Field Service experience in:
  • Medical Devices
  • Healthcare Equipment
  • Electronics
  • Industrial Equipment
• Biomedical Equipment Technician (BMET) experience.
• Experience working in hospital or healthcare environments.
• Experience using service management systems such as Siebel.

Key Skills

• Electro-mechanical troubleshooting
• Customer relationship management
• Preventive maintenance
• Equipment installation and repair
• Territory management
• Inventory and parts management
• Time management and organization
• Technical documentation
• Team collaboration
• Customer-focused communication

Physical Requirements

• Ability to lift up to 80 pounds to a height of four feet.
• Ability to drive for extended periods.
• Frequent standing, bending, and stooping.
• Occasional air travel as needed.

Work Environment

• Approximately 90% customer-facing work within hospitals and surgery centers.
• Approximately 10% home office administrative work.
• Compliance with all customer safety, security, and infection-control protocols.
• Participation in a rotating on-call schedule, including weekends.

Compensation & Benefits

• Target base salary of approximately $75,000
• Overtime earning opportunities
• Annual performance bonus
• Company vehicle provided
• Tools, equipment, and technology provided
• Comprehensive onboarding and certification training
• Career growth and advancement opportunities

If you are a Field Service Engineer and are looking for a new role please apply & send a resume to: View email address on ziprecruiter.com for review. 

- For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 07/22/2026 and applications will be accepted on an ongoing basis until the position is filled or closed. Everforth CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter .  Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at  View email address on ziprecruiter.com to make arrangements.