Assistant Executive Director

Assistant Executive Director

Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a fulfilling lifestyle.

The Assistant Executive Director (AED), reporting directly to the Executive Director, supports the leadership and oversight of all aspects of daily operations. This role provides direct supervision of the business office while assisting with financial management, resident relations, employee support, and community engagement. The AED ensures alignment with company values, regulatory requirements, and organizational goals by delivering accurate reporting, supporting staff and residents, and maintaining effective communication with families. In the absence of the Executive Director, the AED assumes responsibility for managing community operations and driving performance excellence.

Essential Functions:

• Manage the functions of the business office, including assisting with sales functions, conducting tours, and participating in community events.
• Participate in planning and implementing strategies established for the efficient and effective operation of the community.
• Assist in development of Operating and Capital Expenditure Budget for the community and ensure compliance with the financial goals established.
• Prepare financial and operational reports on a regular basis (monthly or weekly) to provide insights to the Executive Director or Home Office.
• Serve as principal telephone and office receptionist, as necessary.
• Support the Executive Director in management tasks and assume their responsibilities during absence.
• Manage functions such as applicant tracking system (ATS) oversight, onboarding, training, disciplinary actions, terminations, and reporting workers' compensation claims, ensuring compliance with state regulations and internal policies.
• Maintain employee timecards and ensure accurate and timely submission of payroll data to Human Resources.
• Reconcile credit card transactions, including coding receipts and providing relevant transaction information.
• Submit change requests to Home Office timely as resident billing and activity occur, providing comprehensive supporting documentation.
• Track and bill resident accounts for one-time charges in the property management system.
• Initiate credit card transactions for guest meal sales when necessary.
• Act as the primary point of contact for residents and their families regarding billing, contract questions, and other business-related inquiries, delivering excellent customer service and support.
• Work with residents or their power of attorney (POA) to address payment issues, including returned receipts and outstanding AR accounts.
• Assist at residents/POAs request with submissions of invoices to LTC insurance.
• Maintain a close liaison with residents and their organizations and communities, keeping informed at all times of their desires and requirements.
• Ensure the preservation and protection of community property by responsibly managing it in accordance with established policies and procedures, exercising sound fiduciary responsibility at all times.
• Manage and maintain accurate and compliant resident and employee files.
• Order office supplies as needed.
• Ensure effective communication is being utilized by community staff with the residents' families concerning residents' care, encompassing their physical, personal, and emotional wellbeing.
• Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
• Other duties as assigned.

Qualifications:

• Two (2) years of managerial experience in a senior care community with proven leadership and organizational skills, state required license/certification for operating an Assisted Living/Memory Care community is desired.
• Bachelor's degree in business administration, finance, healthcare administration, or a related field preferred but not required.
• CPR of BLS certification preferred.
• Experience with accounting functions, such as accounts payable and receivable, posting ledgers, balancing, and reconciling accounts preferred.
• Basic understanding of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Working Conditions:

• This position may need to walk or stand for extended periods and move throughout the community, resident apartments, and other areas of the community.
• While performing the duties of this job, the employee may occasionally be required to stoop, kneel, crouch, or crawl, as well as climb or balance.
• While performing the duties of this job, the employee is required to communicate effectively and identify/interpret written information.
• This position may need to lift up to fifty (50) pounds independently, and up to 200 pounds with assistance.
• Individuals in this position are required to follow all infection prevention and control protocols, including the use of personal protective equipment (PPE) when necessary, to ensure the health and safety of residents, staff, and visitors.
• This role involves actively participating in all staff activities aimed at fostering teamwork, unity, and morale. The individual will contribute as a collaborative team player, working alongside colleagues to create a supportive and cohesive work environment.
• Individuals in this position are required to stay current on all training and ongoing education initiatives. They are expected to actively pursue self-improvement and embrace opportunities for continuous learning to enhance their skills and knowledge.

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.

Cedarhurst considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment are contingent upon the successful completion of a background check and drug screening, participation in required health assessments (such as TB testing or physical evaluations), and the use of designated personal protective equipment (PPE) as required by company policy and applicable law.