Senior Mail Operations Manager

Job Description and Duties

Calling all present and future leaders! Are you ready to take the next step in your leadership journey? Do you thrive in fast-moving operational environments and enjoy developing others to reach their potential? If so, Mail & Print Services has an exciting opportunity for you.

This position is a hybrid position and will require in office presence three (3) days a week.

State Compensation Insurance Fund’s Mail & Print Services Program is recruiting for a Supervisor II (Sup II) in Fresno — a second-level leadership role responsible for guiding Supervisors and staff across Centralized, Local Print, and Regional Mail Operations, the CARE Print Admin Console, and Electronic Delivery of Mail. This position ensures consistent, high-quality operations aligned with corporate procedures and State Fund’s enterprise goals.

About the role:

• Provide second-level leadership for a hybrid workforce across multiple locations, developing frontline leaders (Supervisors), delegating daily and weekly tasks, and setting clear expectations.
• Ensure operational continuity and be available after hours and during emergencies to support timely mail processing and critical service delivery.
• Coach and develop Supervisors and staff; model State Fund’s Leadership Competencies and foster a positive, safety-focused culture.
• Support leaders as they participate in high-priority operational projects; ensure alignment with governance standards and statewide operational goals (leaders participate — they do not lead).
• Recruit, hire, train, develop, appraise, and discipline your direct reports; provide second-level leadership to ensure Supervisors effectively perform these responsibilities for their teams.
• Ensure safety, quality, compliance, and service standards are met across Centralized, Local Print, and Regional Mail operations, including the CARE Print Admin Console and Electronic Delivery of Mail.

Required Skills and Leadership Capabilities:

• Model State Fund’s Leadership Competencies.
• Work onsite as needed (hybrid).
• Establish and maintain effective working relationships and uphold principles of integrity in the workplace.
• Provide excellent customer service, including in high-pressure situations.
• Follow State Fund’s Equal Employment Opportunity guidelines.
• Maintain a safe working environment.
• Defend State Fund against fraudulent activities.
• Maintain regular and predictable attendance and/or communication availability during working hours.
• Take ownership of each customer contact to address needs and support State Fund objectives.
• Communicate professionally and effectively, verbally and in writing.
• Review, analyze, and prioritize incoming work.
• Work both independently and as part of a team.
• Demonstrate excellent organizational and time management skills to meet strict deadlines.

You will find additional information about the job in the .

Working Conditions

The successful candidate must reside in California upon appointment. 

S elected candidate(s) hired may be required to attend in-person Onboarding at our Vacaville office with expenses for attendance paid by State Fund.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience leading leaders, administrative/clerical staff, or technical staff.

• Experience in Mail Operations, Claims and/or Claims Processing, or managing business operations.

• Experience supporting or coordinating multiple high-priority operational projects.

• Experience with contract management and procurements.

• Experience supervising or leading clerical or technical staff.

• Experience working with confidential and sensitive information.

• Flexibility, willingness, and ability to provide guidance and training in a changing environment.

• Excellent organizational, written, and oral communication skills.

• Experience interpreting policies and procedures.

• Ability to coach, develop, and provide feedback on performance.

Benefits

State Fund employees are eligible for a number of benefits. Our benefit package includes:

Health Benefits Program (CalPERS)

Retirement (CalPERS)

Employer Health and Consolidated Benefits Contributions

Dental, Vision

401(k) and 457 Deferred Compensation Plans

Employee Assistance Program

Group Legal Services Insurance

Holidays, Vacation/Sick/Other Paid Leave

Flex Elect Reimbursement Program

Wellness and Recognition

Alternate Work Schedules

Transit Pass Program

Tuition Reimbursement

Dependent Scholarship Program

Leadership Training

Mentoring Program

Background Investigation

Prior to employment with State Compensation Insurance Fund, a background investigation (BI) will be initiated .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - In 12 pt font (Calibri, Arial, or Times New Roman), 1" margins, single spacing, answer the following questions using first person narrative and provide specific examlpes that describe your role, actions, collaborators, metrics, and results. Each question should be no more than 1 page and clearly labeled with each question number. 
  1. Describe your approach to leadership. In your response, reflect on how you motivate and inspire others, how you support the development of leaders or staff, and how you build trust and accountability across teams. (You may include examples, but the focus should be on your overall philosophy and approach.)
  2. Share an experience that demonstrates your ability to guide teams through a complex or high-pressure operational challenge. Explain how you assessed the situation, supported your team or supervisors, and ensured continuity, consistency, or quality in service delivery.
  3. Explain a time when you helped introduce, support, or implement a positive change within your department or organization. Describe what inspired the change, how you encouraged team or leader engagement, and how you ensured the change was sustained over time.
  Do not include a resume in place of the SOQ; responses must address each question directly.