Family Services Coordinator

Ronald McDonald House Charities of Northwest Florida's philosophy is simple – nothing else should matter when a family is focused on healing their child – not where they can afford to stay, where they will get their next meal or where they will lay their head at night to rest. This is your opportunity to make a difference in the lives of our guest families by providing the best hospitality and customer service to ensure a positive experience during their child's medical care.

Since 1984, we have been providing premium services to our guests by offering:

• 26-room facility open 24/7
• Kitchen, laundry, and recreational areas
• Fresh foods and prepared meals
• Friendly, compassionate, and supportive environment

Mission:

At Ronald McDonald House, we provide essential services that remove barriers, strengthen families and promote healing when children need healthcare.

Responsibilities:

The role of the Family Services Coordinator is critical to the mission of RMHC because we strive to be leaders in providing excellent care to families. It is critically important to have a key employee in place who can maintain a compassionate and caring atmosphere, as well as serve as a point of contact for hospital employees, guest families, and volunteers. Additionally, this role serves as a positive ambassador for RMHC and our mission.

A Day in the Life of a Family Services Coordinator:

• Check families in and out
• Schedule occupancy of guest rooms
• Provide meaningful tasks and support to volunteers
• Maintain clean and comfortable common spaces
• Assist with washing linens and putting away donations as needed
• Facilitate a team approach to problem-solving

Skills and Qualifications:

• Will have overnight and weekend availability including summertime and holidays
• Must have empathy and compassion to best support our families
• Ability to be self-directed but also work well as part of a team
• Knowledge of Microsoft Office Suite
• Ability and eagerness to learn the guest database
• Ability to interface comfortably and appropriately with diverse audiences including families, volunteers and donors
• Possess flexibility, patience, positivity, initiative, good judgment, and a sense of humor
• Ability to lift 10+ pounds
• Assist with other duties as assigned

Position Details:

Part-time, hourly employee working overnight and weekend shifts

Only one Family Services Coordinator scheduled to work each shift

Reports to the Family Services Supervisor

Employment Benefits:

At RMHC, we are grateful for our employees and are able to provide the following benefits to part-time employees:

• Free beverages and snacks, including coffee, water, and Coca-Cola products
• Making a profound difference in the lives of others
• Free RMHC swag

This job description is for informational purposes only. Additional duties consistent with the responsibility level may be assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. 

The employee must regularly lift and/or move 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; sit and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl and taste or smell.

Equal Opportunity Employment Statement

Ronald McDonald House Charities of Northwest Florida is committed to equal employment opportunity both in principle and in fact. All employment decisions including, without limitation, decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, termination, layoff, return from layoff, and other terms, conditions and privileges of employment, are based on individual qualifications, without regard to race, color, religion, national origin, sex, age, disability, sexual orientation, marital status or any other status not listed here protected by law.