Energy Product Analyst (United States)

SUMMARY:

This position is responsible for serving multiple constituents, both internally and externally, as experts within the energy industry and MCG’s product portfolio. An EPA – Customer Care's primary role is to work with Account Coordinators, Product Managers, Application Support staff, and customers to provide subject matter expertise in the areas of the energy industry and MCG’s products to facilitate customers achieving maximum benefit and satisfaction in their use of MCG’s products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• This role is ultimately responsible for the retention and happiness of each MCG client.
• Manage, maintain and work with MCG Account Coordinators to answer customer questions, assess Work Item criticality, identify and scope enhancements, and provide commercial support where a new product sale opportunity arises for an existing customer
• Along with the Account Coordinators, build and maintain strong, long-lasting, personal relationships with users, managers, and executives at client companies.
• Consult with others and provides input to company software roadmap, including software assurance guarantees. Those others include:
• Market technical forums
• Industry conferences and exhibits
• Internal market monitoring team, product design team, technical staff, sales and marketing professionals and executive leadership team.
• Assist in the planning and execution of MCG User Community. Create and deliver content for the community, knowledge base or other company presentations as assigned.
• In all cases, behave ethically and legally with all peers, contacts, and clients.
• Perform other duties as delegated by the executive leadership team.

QUALIFICATIONS:

This individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and/or ability required.

Required Skills:

• Strong knowledge of wholesale energy markets, including asset products and asset types, power products, ancillary products, congestion products, and emissions products.
• Experience with assets (bids/offers), congestion products, and environmental markets in at least one of these North American power markets - PJM, NYISO, ISNE, and/or IESO.
• Knowledge of the other North American power markets (MISO, SWPP, ERCOT, CAISO, and AESO) and how their products relate to the products in your ISO of expertise.
• High-level client-facing and internal communication skills
• Professional phone skills and superior email habits
• Must be willing to represent the company in public forums and present a professional image in conduct and personal presentation
• Must be able to convey essential information clearly and concisely to clients, peers, and leadership, both in writing and verbally
• Superior meeting management and participation skills, including executive-level interactions
• Strong personal organization and project management skills; proven ability to manage multiple projects at a time while maintaining strict attention to detail
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including C-level executives
• Excellent listening and presentation skills
• Solid working knowledge of all products in the Microsoft Office suite. Experience with CRM software or other personal relationship management tools.

Leadership Skills:

The EPA – Customer Care must possess impeccable self-direction and planning skills. The EPA – Customer Care carries the strong voice of the Client to MCG internal teams, but must be able to weigh all inputs in order to produce a consensus. At times, the EPA – Customer Care will be asked to direct others (Account Coordinators and App Support), either directly or through participation as a team leader, and must do so effectively and ethically.

EXPERIENCE:

5+ years of proven hands on experience working as an energy trader or scheduler.

SUPERVISORY RESPONSIBILITIES:

This position will not supervise others in the department.

PHYSICAL DEMAND:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit, stand, walk, communicate with other employees, and work with computers. Specific vision abilities required by this job include close vision and the ability to adjust and focus.

WORK ENVIRONMENT:

This position will perform most work in a remote environment. Travel expected as required by the need to be on site with a Client - Up to 30%.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.