Automotive Service Advisor

Automotive Service Advisor / Writer | Up to $65k & Weekends Off | WilmingtonChristian Brothers AutomotiveBenefits:Pay up to $65K Annually for Qualified CandidatesClosed Every Weekend To Spend Time With Family & FriendsPaid Vacation & Paid HolidaysHealthcare Benefits AvailableMatching Retirement PlansOn-Going Training & Career AdvancementEmployee Appreciation EventsChaplain Care Support AvailableLocally Owned and Operated, Weekly LunchesEmployer-paid Financial Wellness Program and AppSmartDollar & EveryDollarJob DescriptionJob Title: Automotive Service Advisor / WriterLocation: 4600 Jasmine Cove Way, Wilmington, United States, 28412Job Overview: As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.Responsibilities include, but are not limited to:Greet every guest that enters our facility with hospitality and respectPresent the best solution to properly repair our guests' vehicle in a way that is easy for them to understandManage the store's workflow in an effective and efficient mannerConsistently and effectively sell our services without jeopardizing honesty and integrityMaintain a positive attitude and team atmosphere at all timesCommunicate on the phone in a clear professional mannerBuild long-term relationships between the store, yourself and the guest we serveDirects, coordinates, and participates in performing customer service activitiesShuttle guests as needed in CBA branded vehicleEnsure that all repairs are performed to proper specificationsWork together as a team and assist other employees as neededOther duties as assignedQualificationsQualifications:Current driver's licensesDriving record acceptable to our current insurance carrierProficiency in Windows based computer software and automotive store applicationsExperience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales rolePhysical Requirements:Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pmBeing on your feet the majority of the workday (standing, walking, coordinating parts, etc.)Occasionally lifting and carrying objects over 50 lbs.Keeping a brisk work pace in a high-volume environmentAdditional InformationChristian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.