IT Help Desk Technician

Job Description

Job Description

Hi-Tech Mold & Engineering located in Rochester Hills, MI has an opening for a full time on-site Help Desk Technician. If you want to be part of a great team in a fast-paced growing company, this is the opportunity you have been waiting for! Our team members enjoy a comprehensive benefit package, competitive wages, 401k plan, paid vacation, paid holidays, education reimbursement program, wellness program, and corporate sponsored team-building events.  

Summary of the Position: The Help Desk Technician assists users in resolving computer issues that may interfere with functionality and the overall user experience and offers the first level of support for users who need assistance.

Key Responsibilities

• Provides technical support to users in person, through email, phone and web-based platforms as needed
• Works in conjunction with company's third-party IT provider to address help desk tickets and other IT projects
• Pinpoints technical issues based on reported symptoms and diagnostic reports
• Performs basic tasks such as resetting passwords and adjusting key settings, assisting with printers, phones, etc. as needed
• Assists with routine tasks, such as distribution and set up of company electronic equipment, phones, assisting with badges, running lines/cables, installing video cameras, etc.

• Follows and supports all quality, safety, and environmental standards applicable to the job

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

Qualifications & Experience

• Technical proficiency in basic computer skills and popular software and operating systems
• Understanding of basic network administration, including protocols and IP addressing
• Knowledge of basic software installation and configuration processes
• Ability to troubleshoot common issues
• Ability to simplify technical language into easy-to-understand phrasing
• Ability to work well with others in a fast-paced, dynamic environment
• Must be able to manage and maintain confidential information and maintain the highest ethics
• Must maintain regular and predictable attendance
• Must be able to be physically onsite to work
• Must be able to sit, stand, walk, climb, bend, be able to lift and carry up to 35 pounds, be able to view computer screens and paperwork at close distance, distinguishing letters and numbers,

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability and physical demands required. Reasonable accommodation may be made to enable individuals to perform the essential functions.

Hi-Tech Mold & Engineering is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. EEO/AA/M/F/Vets/Disabled/Drug -Free Workplace

Notice To Third Party Agencies :

Hi-Tech does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of Hi-Tech Mold and Hi-Tech will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.