Client Partner

ICP is a worldwide leader in Content Operations, offering solutions that deliver exceptional business outcomes for global brands such as Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. We help global companies gain control of their content operations. We guide everything from content management and logistics to creative operations and production, as well as digital commerce enablement, so they can achieve a frictionless flow of content across all their systems and channels. Content, confidently. Role Overview ICP Client Partners are responsible for the business, financial, and delivery success of assigned client accounts by building long-term, cross-functional partnerships and fostering client loyalty and business growth. Client Partners drive overall account success by balancing client needs and ICP priorities, working closely with internal teams and senior leadership to ensure effective execution and thoughtful growth. The role is based in Atlanta and requires in-person collaboration with clients and cross-functional teams. The ideal candidate brings a strong technical understanding of Digital Asset Management and Content Ecosystems, enabling confident engagement in operational and technical discussions with client stakeholders and internal delivery teams. The ideal candidate demonstrates a collaborative and inclusive approach, engages proactively, brings optimism and curiosity to problem-solving, and operates with humility, integrity, and clarity in all interactions. Client Partners are skilled at navigating global organizations and building relationships across Marketing, IT, Sales, and Procurement. They embrace challenges and communicate clearly, using structured thinking to translate complexity into clarity. Driven by natural curiosity and a solution-oriented mindset, Client Partners help clients address meaningful business and operational challenges, translating needs into measurable value and sustainable growth opportunities through consultative, solution-led engagement. Key Responsibilities Business Strategy | Client Relationship Management Develop strong and trusted relationships with key stakeholders by understanding their business objectives, operating context, and personal and professional priorities. Actively engage clients in conversations about business priorities, operational challenges, and objectives, considering complex governance and enterprise environments. Develop short- and mid-term account strategies informed by industry trends, client readiness, and ICP capabilities, in collaboration with senior leadership. Apply active listening and structured questioning to challenge assumptions, surface risks early, and guide clients toward scalable, long-term solutions rather than short-term fixes. Identify and advance opportunities for account expansion across services and solutions, ensuring alignment with client needs, delivery readiness, and ICP priorities. Partner closely with services and solutions leads to shape proposals and recommendations, contributing technical and operational insights to support solution definition and client decision-making. Demonstrate strong business acumen and understanding of commercial best practices to support the full lifecycle of client engagement, in partnership with finance and senior leadership. Accurately forecast workstreams in line with deal stage guidelines and agreed assumptions. Support invoicing strategies and payment terms that enable healthy cash flow, escalating risks or delays as appropriate. Monitor payment timelines and work with finance to resolve overdue payments and mitigate commercial risk. Understand and contribute to margin management and growth planning, identifying risks and opportunities in collaboration with leadership and finance. Negotiate with internal and external stakeholders, understanding business impacts and escalating as needed. Manage scope proactively by tracking against SLAs and flagging risks early to protect account health and delivery teams. Contribute to the development of proposals and commercial narratives, ensuring clarity, feasibility, and alignment with client needs. Prepare Statements of Work (SOW), ensuring SLAs are achievable and terms and conditions align with ICP standards. Identify opportunities by understanding client KPIs and performance metrics, contributing to business case development and prioritization. Leadership Strategy | Delivery Excellence Engage clients in discussions about evolving business priorities and how ICP’s solutions and services contribute to measurable outcomes. Translate account direction and priorities clearly to internal teams, ensuring alignment on objectives, scope, and success metrics. Contribute to and participate in Quarterly Business Reviews (QBRs), providing structured insights on performance, risks, opportunities, and value delivered. Continuously assess programs and ways of working to ensure solutions remain fit for purpose, identifying opportunities for optimization and innovation. Prepare and share structured account health updates, outlining wins, risks, dependencies, and recommended actions. Support team effectiveness by fostering clarity, alignment, and accountability in collaboration with services and delivery leads. Lead by example by maintaining a proactive, solution-oriented mindset and reinforcing strong operational discipline across the account team. Experience Proven track record managing complex client accounts and working across cross-functional teams. Experience operating within complex client organizations and engaging effectively with stakeholders ranging from business owners to senior executive leadership. Experience working with enterprise organizations and navigating structured governance and operating environments. Strong communication and storytelling skills, with the ability to translate complex operational or technical topics into clear, client-relevant narratives. Solid understanding of commercial fundamentals, including forecasting, scope management, pricing considerations, risk awareness, and margin implications. Experience contributing to proposal development and supporting the proposal lifecycle. Ability to work both independently and collaboratively, building strong, trusted relationships with clients and internal partners. Naturally curious and proactive, with awareness of industry trends, technology developments, and evolving client needs. Strong technical understanding of Digital Asset Management and Content Ecosystems, including DAM platforms, workflows, metadata, and governance models. Comfortable engaging in operational and technical discussions, translating needs into structured actions and recommendations. Strong analytical and problem‑solving skills, with the ability to synthesize information, identify patterns, surface risks, and adapt to evolving priorities. Qualifications Seven (7+) years of relevant account management experience in an agency or consulting firm, with a proven track record of driving profitable account growth, engagement success, and client satisfaction. Five (5+) years of experience working across the content ecosystem, including content management, digital asset management, content production, content operations, digital transformation, e‑commerce, and/or digital shelf. This role is based in Atlanta; candidates must be based in Atlanta. Bachelor’s degree or equivalent required; advanced degree is a plus. ICP Values We are looking for someone who exemplifies our ICP values: Curious: Always learning, eager to explore endless possibilities. Inclusive: Diversity is our strength. Every voice matters, and we achieve more together. Focused: With a clear vision and unwavering dedication, we move forward and deliver excellence. Creative: Unleashing imagination, innovating boldly, and redefining what’s possible. Trustworthy: Built on honesty, respect, and integrity, we stand strong together. #J-18808-Ljbffr ICP