Product Owner

Product Owner Job #: req36642 Organization: World Bank Sector: Information Technology Grade: GF Term Duration: 3 years 0 months Recruitment Type: Local Recruitment Location: Washington, DC, United States Required Language(s): English Closing Date: 5/27/2026 at 11:59pm UTC Description Working at the World Bank Group provides a unique opportunity to help clients solve development challenges. The Group is a global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. ITS Vice Presidency Context The Information and Technology Solutions (ITS) Vice Presidential Unit enables the World Bank Group to achieve its mission by delivering transformative information and technologies to staff worldwide. Unit Context The Operations Effectiveness unit (ITSEF) leads efforts to enhance operational efficiency and data‑driven decision‑making. The Knowledge for Operations team develops sector‑specific AI‑enabled digital capabilities to help operational teams retrieve insights, lessons, and contextual guidance. Duties and accountabilities Identify high‑value AI opportunities across verticals and sectors by analyzing workflows, pain points, and operational bottlenecks. Define the long‑term AI vision and roadmap for agents, copilots, and multi‑agent systems in coordination with the Product Manager. Collaborate with the development team to define requirements for model selection, retrieval sources, prompt orchestration, and multi‑agent flows. Monitor agent performance using analytics such as hallucination rates, response quality, safety triggers, domain relevance, retrieval precision, and user satisfaction. Lead product marketing for AI/Agentic AI solutions by creating value propositions, benefit narratives, user stories, and sector‑specific impact messaging. Drive adoption and change management across K360, sector communities, and Global Practice networks through targeted campaigns, readiness assessments, training materials, and user enablement plans. Translate sector team needs into clear product requirements, features, and user journeys. Prioritize capabilities using data, user insights, and evolving business priorities. Engage with business stakeholders to understand needs and challenges, translating them into viable product requirements. Develop product KPIs that are measurable, actionable, and aligned with business goals and users’ objectives. Actively monitor client needs, industry trends, Bank priorities, KPIs, and user feedback. Manage vendor engagements to support product delivery and compliance. Selection Criteria Master's degree in a STEM field with a minimum of 5 years relevant experience, or a Bachelor’s degree with 7 years of product management experience, or an equivalent combination. Demonstrated expertise in Artificial Intelligence, including machine learning, natural language processing, and AI‑driven solution development. Proven ability to translate complex business requirements into impactful AI‑enabled product features. Experience defining and executing AI product strategies, including opportunity assessment, use‑case prioritization, and ROI framing. Experience designing products that use Retrieval‑Augmented Generation (RAG), multi‑agent architectures, or workflow automation with large language models. Ability to translate sector knowledge (e.g., Water, Transport, Health, Education, Climate, Governance) into AI‑ready workflows and features. Familiarity with responsible AI frameworks, human‑in‑the‑loop design, and principles governing automated reasoning systems. Experience developing adoption strategies, messaging, demos, narratives, and impact stories for AI products. Clear communication of AI concepts to operational users, sector specialists, and senior management. Preferred: Experience working with World Bank Group operational platforms and workflows. Proven track record of successfully developing and launching technology products in large‑scale environments. Experience managing vendor engagements. Demonstrated ability to collaborate across boundaries, respect diverse viewpoints, and influence stakeholders in multicultural environments. Strong presentation and collaboration skills with a proven record of leading meetings and influencing stakeholders. Passion for innovation and staying current with technology trends. Ability to learn quickly and adapt to changing priorities. Strong personal organization and accountability to meet deadlines and achieve results. Proficiency in English. WBG Culture Attributes Sense of urgency: anticipate and respond quickly to stakeholder needs. Thoughtful risk‑taking: challenge the status quo and push boundaries to achieve greater impact. Empowerment and accountability: empower yourself and others to act and hold each other accountable for results. The World Bank Group offers comprehensive benefits, including a retirement plan, medical, life, and disability insurance, and paid leave, including parental leave. Reasonable accommodations are provided for individuals with disabilities. We are proud to be an equal‑opportunity and inclusive employer, dedicated to a workforce that does not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. #J-18808-Ljbffr Flourish Ventures