Outlet Team Leader

Job Description

What does a Best Buy Outlet Team Leader do?

The Outlet Team Leader is responsible for supporting the Outlet Manager with the day-to-day activities of operating an Outlet Center. The Outlet Team Leader is responsible for supporting operations, merchandising, inventory, sales, the customer experience and coaching and mentoring of the Outlet team. The Outlet Team Leader is responsible for assisting the Outlet Manager with implementing sales plans, driving company sales priorities, monitoring business results, and implementing sales action plans to sell open-box product with the least amount of margin erosion as possible. The Outlet Team Leader coaches and mentors the Outlet sales team to provide exceptional customer experiences and business results.

Job responsibilities include:

• Supports Outlet operations that enable the customer and employee experience
• Support all the day-to-day activities of running the Outlet store: sales, merchandising, inventory, services, and operations.
• Coach and mentor Outlet team to help create a strong sales culture focused on delivery of customer and financial goals through a team based approach.
• Assist in driving positive outcomes of key performance indicators in support of store Revenue, Margin, and NOP goals.
• Assist in leading sales and store business rhythms in the Outlet; in partnership with the Outlet Manager.
• Assist in driving NPS results and sales by interacting directly with customers in multiple capacities including many direct sales interactions and support for team's customer interactions.

What are the professional requirements of a Best Buy Outlet Team Leader?
Basic Qualifications:

• 1 Years Sales or Service experience
• 1 year sales or customer service experience or related field
• Prior experience with coaching and providing feedback to others
• Carry/lift/push/pull weight up to 75 lbs with or without reasonable accommodation

Preferred Qualifications:

• 1 year leadership/ supervisory experience (including providing daily work direction, scheduling of tasks, and performance management)
• 6 months experience selling complete solutions in a retail environment
• Experience providing sales training and mentorship to other team members
• Previous experience in asset protection or safety training
• Previous experience in logistics, transportation or inventory management
• Prior experience in account reconciliation/ cash handling

What's in it for you

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.