Dispatcher

Overview Dispatcher position in the Northbrook, IL office. The Dispatcher coordinates and schedules a team of field service technicians in a fast-paced HVAC service organization, maintains an organized daily workflow, responds to customer requests, and supports the company\'s growth. Provides BEST IN CLASS customer service. Responsibilities Daily scheduling of field service technicians Direct interaction with customers in need of service Answer inbound calls Make outbound calls to schedule service and solicit future business Dispatch technicians to jobs Help team members with side tasks Maintain customer database Provide BEST IN CLASS customer service Qualifications 1 - 5 years of customer service experience Desire to achieve goals, both personal and professional Hard work ethic and willingness to work OT when necessary Strong team mentality Experience in a customer service role where the phrase “customer first” was practiced daily Experience with Service Titan system is a bonus Benefits Competitive salary with future bonus opportunities Medical, Vision and Dental Insurance Paid vacation and holidays 401K with employer match Short-term and Long-term disability Life Insurance Job Type Full-time #J-18808-Ljbffr Sila