Client Service Specialist

Client Service Specialist

We are seeking a detail-oriented and highly organized Client Service Specialist to join our team. The Client Service Specialist will be responsible for maintaining data integrity by properly setting up sales deals in the CRM platform, preparing bid sheets, contracting, and enrollment of customers. They will play a critical role in ensuring the smooth functioning of day-to-day operations by handling incoming and outgoing correspondence, assisting with data integrity, and providing general administrative support to the operations team. The candidate will be responsible for managing electricity and natural gas accounts in all deregulated territories. This role also includes responsibilities related to interdepartmental communication and processes that reach beyond operations to ensure superior customer service. The ideal candidate will have a strong attention to detail, excellent communication skills, and the ability to multitask effectively in a fast-paced environment. They will also have a proactive approach to problem-solving and be able to work collaboratively with team members to streamline processes and improve efficiency.

About Environ

Environ is a leading energy management firm that helps large commercial and industrial clients reduce carbon emissions and achieve sustainability by improving building energy efficiency, facilitating clean energy procurement, increasing resiliency, boosting regulatory compliance, tracking carbon and meeting ESG commitments. With a history that dates to the early 1990s, Environ serves clients across North America and abroad. Current clients include commercial real estate, healthcare, higher education, hospitality, industrial facilities, data centers and public entities. Environ has more than $1B in energy contracts under management, with >$100M in demonstrated savings for our clients. Environ is highly acquisitive and recently added leading edge carbon tracking and ESG reporting to its portfolio, with additional diversified acquisitions already in the pipeline.

Duties/Responsibilities:

• Assist in the development and implementation of operational policies and procedures.
• Maintain accurate records and documentation related to operations activities and databases.
• Manage schedules, appointments, and meetings for the Director-Procurement Operations, Principals, and Director-Energy Markets.
• Handle inquiries and communications from internal and external stakeholders.
• Support the procurement process by liaising with vendors and managing data integrity.
• Help streamline operational processes and improve efficiency where possible.
• Collaborate with other departments to streamline processes and enhance overall efficiency.
• Contribute to special projects and initiatives aimed at enhancing operational effectiveness.
• Assist in conducting research and gathering data for operational analysis.
• Aid in the preparation of reports and presentations for management meetings.
• Provide general administrative support to the Director- Procurement Operations, Principals, and Director-Energy Markets as needed.
• Enhance Operations processes for sales success.
• Liaison to all utilities for updates, creating ESIID's, Permit issues.
• Client and Stakeholder support: Handling client inquiries and correspondence, preparing client proposals, nurture and build essential supplier relationships; resolve issues as they arise; maintain customer relationship.
• Work on any other requests that the Director, Procurement Operations from time to time may need.

Education and Experience:

• Associates Degree in administration, operations management, accounting, or other related fields preferred.
• 2+ years Retail energy provider experience (ERCOT and PJM Markets)
• Experience with complex processes and personnel management.
• Experience with EDGEonDemand.com CRM a plus.

Required Skills/Abilities:

• Ability to multitask, as well as set priorities and meet deadlines.
• Excellent communication and interpersonal abilities.
• Committed to professional ethical standards and be a confident decision-maker.
• Strong organizational and multitasking skills with superior attention to detail.
• Ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Office and other relevant software applications.
• Problem-solving skills and a proactive approach to addressing challenges.
• Flexibility to adapt to changing priorities and deadlines.
• Positive attitude and willingness to learn and grow in the role.

Perks

• Full-time, hourly position.
• Occasional company-paid travel may be required
• Full health benefits (medical, dental, vision) with a dental buy-up option
• 10 company-paid holidays
• Competitive PTO policy
• Paid volunteer time off to be able to give back to your community
• 401k (pre-tax and Roth) benefits with company match
• Company sponsored Life, AD&D, short-term and long-term disability insurance

Environ Energy is an Equal Opportunity Employer. We consider all qualified candidates regardless of national origin, veteran, disability, sexual orientation, gender, gender identity or other status protected by law.

At this time, we are unable to provide visa sponsorship. Candidates must be legally authorized to work in the United States without the need for current or future sponsorship.