Customer Support Lead
Swish Breaks
THE OPPORTUNITY Swish Breaks is one of the fastest-growing names in live commerce, reaching collectors across Whatnot, Fanatics Live, TikTok Shop, and now SwishX, our first-party digital platform. We're looking for someone to join the Swish Customer Support team and build our customer support function for our new product SwishX from the ground up defining the processes, tools, quality standards, and escalation paths that deliver a seamless experience across every touchpoint. You'll be hands‑on, creating a support operation that scales while ensuring every interaction strengthens trust, loyalty, and the overall member experience. RESPONSIBILITIES You will: Build one member experience across SwishX and Swish LIVE, delivering consistent support regardless of where members buy. Launch SwishX support from the ground up, including workflows, response standards, knowledge base, and ticketing. Turn every support interaction into a loyalty moment through fast, empathetic resolution and scalable support tools. Create a single source of truth for customer issues, driving root‑cause fixes with Operations and Fulfillment. Scale customer support from reactive issue resolution to proactive member success as the business grows. EXPERIENCE & QUALIFICATIONS You have: 3-5 years in customer success, support, or customer experience, ideally in ecommerce, marketplaces, live commerce, or startups. Experience with ticketing platforms like Zendesk, Gorgias, Intercom, or similar. A track record of building support processes, SOPs, and workflows from the ground up. Strong written communication, analytical skills, and the ability to use data to improve the customer experience. A calm, empathetic approach that turns customer issues into long-term loyalty. BONUS POINTS Experience in live shopping, creator marketplaces, ecommerce, sports, and/or TCG You are a culture warrior and thrive in expressive environments (streetwear, sports, gaming, media) You love creators, fans, collectors, and the culture that surrounds them - this isn’t just a job to you HOW WE WORK Model championship culture: speed, precision, no ego, no drama, high accountability High ownership: Leaders here solve, not wait No ego: We review, take feedback, fix mistakes fast Speed + judgment: You ship constantly AI-first: If it can be automated, you automate it In-office energy: Culture doesn’t build itself on Zoom #J-18808-Ljbffr
- ...publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active‑duty and veteran employees. Responsibilities As a Customer Support Lead, you will manage multi‑tier service desk operations for the Defense Counterintelligence and...SuggestedContract workFor contractorsWork at office
Empower AI
New York, NY5 days ago - ...culture, community, and commerce together in one mobile experience. We\'re a small team building fast, and we\'re looking for a Customer Support Lead to own the customer experience. You\'ll build Trove\'s support function from the ground up: the tooling, workflows,...SuggestedWork at officeFlexible hours3 days per week
TROVE
New York, NY2 days ago - ...the intersection of financial infrastructure, complex engineering, and product experience. Role Overview We're looking for a Customer Support Lead to build and run Fun's end‑user support function from the ground up. As a B2B2C payments company, the quality of our...SuggestedLive inWork from homeMonday to ThursdayShift work
Funxyz
New York, NY4 days ago - Steno seeks a Customer Support Lead to coach a remote team of 8 agents. You will shape workflows, monitor metrics, and drive escalation handling quality. A data-driven leader with 3+ years in customer support and 1-2 years in leadership will excel in optimizing call and...SuggestedRemote job
$65k - $80k
...CentralReach is a leading provider of autism and IDD care software for Applied Behavior... ...leading industry expertise, and world‑class customer satisfaction. As a Customer Success Lead... ...as Professional Services, Product, and Support to ensure timely addressing of customer...SuggestedFull timeRemote workShift workCentralReach
New York, NY3 days ago- Freelanceshop is seeking a highly motivated Streaming Support Lead to manage remote customer support operations. This role serves as the primary contact for escalated inquiries, ensuring top-tier service for Hulu subscribers. The ideal candidate combines technical skills...Remote jobFlexible hours
$17.5 per hour
...WOWplace! RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the... ...ensuring everything is in place for a smooth daily operation. Supports the onboarding and ongoing training of associates, helping them...Hourly payPart timeLocal areaFlexible hoursNight shiftWeekend workAfternoon shift$230k - $260k
...their work on Notion.Notinos (our employees) are customer zero in bringing this future of work to life. We... ...’s work.About the Role:The CX Strategy & Ops Lead is responsible for designing & executing the customer support strategy to ensure that the company provides an...Local area- ...The RealReal is seeking a Customer Experience Lead in New York to drive sales and deliver exceptional customer service. This role involves educating... ...on sustainable fashion, managing customer journeys, and supporting store processes. The ideal candidate has at least 2 years...
The RealReal
New York, NY15 hours ago $120k - $151k
...Description & ResponsibilitiesPersistent Systems is seeking a Technical Support Lead to join our growing team in support of our Wave Relay product... ...will lead the Technical Support function, providing direct customer support, maintaining support continuity, and helping improve...Temporary workRemote workFlexible hours$150k - $170k
About FoursquareFoursquare is the leading independent location technology and data cloud... ...the PositionFoursquare is looking for a Customer Analytics Lead to join our team in our New... ...in office.In this role, you will support the Customer Analytics function by delivering...Work at officeLocal areaFlexible hours$165k - $185k
...across a growing set of service lines, the customer side of our operation is outgrowing the... ...customers feel. The Customer Operations Lead owns the customer operational experience... ...where that shows up in how we onboard, bill, support, and report on customers. And the scope...Full timePrivate practiceWork at office3 days per week$100k
...Overview:Squarepoint is seeking a hands-on Trading Infrastructure Support (TIS) Tech Lead to manage a global TIS team. The candidate will lead a team... ...verbal, written, and organizational skills.Strong customer service orientation and strategic mindset.Excellent analytical...Weekend work$70k
...Customer Support Coordinator Company Overview HireFrontier is a full-service staffing and recruitment firm that partners with growing organizations across multiple industries to connect them with high-quality talent and workforce solutions. Through a consultative...Hourly payFull timeFlexible hoursShift work$18 per hour
...Description Essential Functions: Consistently demonstrates superior customer service skills by displaying outlined service behaviors.... ...internal and external guests with excellent customer service and support. Fielding calls and assisting customers with Front Desk, Housekeeping...Hourly payWork at officeLocal areaCaesars Entertainment
Atlantic City, NJ4 days ago$32.03 - $35.22 per hour
...Title: Customer Service Team Lead Location: Upper East Side Org Unit: Call Center Work Days: Weekly Hours: 35.00 Exemption Status... ...work to staff as directed and ensures completion. + Supports and provides assistance in the training and continuing development...Work at officeLocal areaWeill Cornell Medical College
New York, NY3 days ago- ...A fast-growing technology startup in New York City is searching for a Customer Operations Lead. This full-time, onsite role requires strong communication skills, an ownership mentality, and the ability to thrive in a fast-changing environment. You will own the customer...Full timeRelocation package
Arcadia
New York, NY5 days ago $120k - $200k
...This year alone, we 10x'd our revenue and customer base — and we're just getting started. Parambil is backed by $8M from leading investors including Bling Capital, NVP, and... ...deals Troubleshoot issues and coordinate with Support/Product/Engineering for resolutions Build...Work at officeParambil Corp
New York, NY1 day ago- ...providing superior, integrated technology that meets the evolving needs of its customers and consumers Job Summary The Customer Service Team Lead is a leadership role responsible for supporting the Customer Service team in delivering exceptional customer experiences...Worldwide
365 Retail Markets
New York, NY4 days ago $300 per month
...looks like." — Prashant Mital, Applied AI Lead, OpenAI About the role Basis is deployed... ...accounting firms in the country. As our customer base grows, so does the long‑term... ...services platform Experience selling into or supporting accounting, audit, or finance firms Experience...Full timeWork at officeBasis AI
New York, NY5 days ago- ...would love for you to join us. We are looking for a Lead Research Advisor to join our growing Customer Success department. You will drive and grow important... ...improve Dscout’s product offerings. Provide support and guidance to research participants (who we call “...Work experience placementLocal areaRemote workFlexible hoursShift work
GrabJobs
New York, NY1 day ago $130k - $170k
...We are seeking a Customer Success Lead with 6+ years of experience to lead a small team of CSMs and manage the post‑sale lifecycle for our medical practice vertical. Responsibilities Leading and mentoring a team of CSMs to drive product adoption and long‑term customer...Full timeWork at officeWork from homeNitra, Inc.
New York, NY1 day ago- ...and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 southeastern and mid-atlantic states. PRIMARY PURPOSE To provide fast, easy, flexible and friendly service to our...Flexible hours
Food Lion
New York, NY4 days ago $165k
...growth platform designed for the world's leading consumer goods companies. Our mission is... ...AI-powered platform. Our solutions help customers continuously optimize commercial... ...advisors and transformation partners, not just support. We help enterprises navigate organizational...Hourly payFull timeLocal areaAsper INC
New York, NY4 days ago$86k - $160k
...Customer Success Team Lead (Commercial) – High-Growth SaaS Scale-up New York (Hybrid) – $86,000--$160,000 + Benefits We're hiring a Commercial... ...SaaS scale-ups, now rapidly expanding in the US. Already supporting 50,000+ users across 100+ countries, this company is transforming...Katapult Services
New York, NY1 day ago- ...As a Customer Success Lead , you will be responsible for leading and running a sub-team of Customer Success Managers and/or Associates and... ...annual reviews, salary rounds and HR/People related topics supported by your Head of region Orchestrate the team to follow our enterprise...Work at officeRemote workWorldwideFlexible hours
Smartly.io Inc
New York, NY5 days ago - ...ex-attorneys. Following an excellent seed round and rapid customer adoption, we’re expanding our customer success team to keep... ...vision. What you’ll do As our founding Customer Success Lead, you won’t just support customers — you’ll create and scale the function. You’ll design...Work at office
PointOne
New York, NY1 day ago $44.79k - $67.19k
## Remote-Customer Success LeadApplyremote type: Fully Remotelocations: Anywhere in the U.S... ...them. Together.The Remote Customer Success Lead is a critical frontline leader and... ...balancing direct member interaction with team support and operational oversight. This role requires...Work experience placementRemote workAlignment Healthcare
New York, NY1 day ago$22.71 per hour
...providing exceptional service? If so, read on! The Role: As a Customer Service Lead, you will be an instrumental part of ensuring the most... ...are responsible for working closely with and providing daily support to a team of Customer Service Representatives (CSRs). Reporting...Hourly payFull timeTemporary workWork experience placementSeasonal workLocal areaRemote workWorldwideFlexible hoursGrabJobs
New York, NY1 day ago- ...environment while understanding where and how their valuable data is being used. Who We’re Looking for Vermillio is seeking a Customer Success Lead to manage clients in the music industry using our TraceID platform, ensuring they understand the extent of unauthorized...Remote workFlexible hours
Vermillio
New York, NY3 days ago
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