Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Success Lead

$120k - $200k

Parambil Corp

About Parambil The legal industry moves billions of dollars on the backs of antiquated, manual processes. Personal injury lawyers spend countless hours buried in medical records, trying to extract the critical details that make or break their cases. It's slow, expensive, and error‑prone. Parambil is changing that. We've built an AI‑powered platform that transforms how law firms review medical records — turning weeks of manual work into minutes of intelligent analysis. Our technology helps attorneys quickly identify key medical facts, build stronger cases, and serve their clients better. We're trusted by top personal injury law firms and major enterprises like cruise lines to handle their most critical legal workflows. This year alone, we 10x'd our revenue and customer base — and we're just getting started. Parambil is backed by $8M from leading investors including Bling Capital, NVP, and Daybreak (with $6M raised just this quarter). We're led by technical founders from McKinsey QuantumBlack, Yale/Stanford Medicine, and Emory CS, and advised by post‑exit CTOs and AI professors. Our team is small, technical, and moving fast — and we're building the future of legal AI from our NYC office near Grand Central. The Role We're looking for our first dedicated Customer Success hire to own relationships with our 50+ customers and build the systems to help them succeed. This is a hands‑on, high‑impact role where you'll be in the trenches: running customer calls, building training programs, driving renewals, and establishing the playbook for how we deliver value at scale. You'll have direct responsibility for a portfolio of accounts while simultaneously building the CS infrastructure (processes, metrics, content) that will scale as we grow. This is an IC role with significant ownership and visibility, as well as the ability to grow with the company — you'll shape how we think about customer success as a company. What You'll Do Manage customer relationships (70% of time) Own a portfolio of customers across different segments, serving as their primary point of contact Lead customer onboarding and implementation, getting new users to value quickly Conduct regular check‑ins, business reviews, and success planning conversations Drive product adoption by training users, sharing best practices, and identifying expansion opportunities Manage renewals and work closely with Sales on expansion deals Troubleshoot issues and coordinate with Support/Product/Engineering for resolutions Build CS foundations (30% of time) Create onboarding workflows, playbooks, and account management frameworks Develop customer health scoring and early warning systems for churn risk Build a library of training materials, documentation, and self‑service resources Establish key metrics and dashboards to track engagement, health, and outcomes Design and implement processes for QBRs, success milestones, and lifecycle touchpoints Be the voice of the customer Gather and synthesize customer feedback for Product and Engineering teams Identify patterns in customer needs, pain points, and feature requests Partner with Product on beta testing and customer advisory initiatives What We're Looking For Must‑haves 5-8 years in customer‑facing roles with significant B2B SaaS experience Proven ability to manage 20‑40+ accounts simultaneously and prioritize effectively Track record of strong retention and expansion metrics (NRR, GRR, logo retention) Exceptional communication skills - you can lead executive conversations and technical trainings with equal confidence Strong operational mindset: you naturally build systems, document processes, and think about scale Highly organized and self‑directed - you don't need someone telling you what to do Comfortable being the first CS person for now, but excited about eventually building a team Nice‑to‑haves Experience at an early‑stage company ( Built CS function from scratch or were in first 2‑3 CS hires Experience in the personal injury space Background in consulting, solutions engineering, or implementation roles What This Role Is (and Isn't) ✅ This is right for you if: You love talking to customers and solving their problems directly You're energized by building structure where there is none You want ownership of the entire customer journey at a growing company You're comfortable with 5+ customer calls/meetings per day You see this as a step toward leadership but aren't trying to skip the IC work ❌ This probably isn't for you if: You're not interested in the IC components You prefer highly defined processes and minimal ambiguity You need lots of CS infrastructure already in place You're not excited about being the go‑to person for all CS questions Why Join Us Own the CS function end‑to‑end with full autonomy and executive visibility Direct impact on company growth - retention and expansion will be your metrics Ground floor opportunity that will naturally grow into leadership as we scale Competitive salary ($120‑200K OTE) and meaningful equity #J-18808-Ljbffr

Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Customer Success Lead in New York, NY vacancy
  •  ...As a Customer Success Lead , you will be responsible for leading and running a sub‑team of Customer Success Managers and /or Associates and leading the sub‑teams revenue within the region. As the Lead, you will help the team handle a portfolio of customers and drive further... 
    Suggested
    Work at office
    Remote work
    Worldwide
    Flexible hours

    Dormont Manufacturing Company

    New York, NY
    3 days ago
  • $130k - $170k

     ...We are seeking a Customer Success Lead with 6+ years of experience to lead a small team of CSMs and manage the post‑sale lifecycle for our medical practice vertical. Responsibilities Leading and mentoring a team of CSMs to drive product adoption and long‑term customer... 
    Suggested
    Full time
    Work at office
    Work from home

    Nitra

    New York, NY
    14 days ago
  •  ...biggest brands in the world from account abuse. Many of our biggest customers have been using us for 5+ years and are used to communicating...  ...of your work and we’ll do our absolute best to set you up for success through setting expectations up front and providing feedback on... 
    Suggested
    Work at office
    Remote work
    Flexible hours

    Castle Inc

    New York, NY
    1 day ago
  • $165k

     ...growth platform designed for the world's leading consumer goods companies. Our mission is...  ...AI-powered platform. Our solutions help customers continuously optimize commercial...  ...driven decisions in real time. Our Customer Success organization is the competitive advantage... 
    Suggested
    Hourly pay
    Full time
    Local area

    Asper INC

    New York, NY
    2 days ago
  •  ...stage of growth as we scale through Series B and build the foundation for the next phase of the company. We’re looking for a Customer Success Lead to lead and develop a high-performing team of Customer Success Managers serving Nitra’s SMB and mid-market healthcare... 
    Suggested
    Work experience placement

    Nitra

    New York, NY
    1 day ago
  •  ...product market fit and a growing base of customers who love our product — including Anthropic...  ...companies. About This Role Own Customer Success. Build the function that keeps Numeric customers...  ...'t have to read "CS": Implementation Lead, Chief of Staff, PM owning a customer... 

    Numeric

    New York, NY
    5 days ago
  • $300 per month

     ...looks like." — Prashant Mital, Applied AI Lead, OpenAI About the role Basis is deployed...  ...accounting firms in the country. As our customer base grows, so does the long‑term opportunity...  .... We're building a dedicated Customer Success function to own those relationships. This... 
    Full time
    Work at office

    Basis AI

    New York, NY
    4 days ago
  • $165k

    ## Customer Success LeadApplylocations: New Yorktime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: July 27, 2026 (...  ...analytics, automation, and data science.We are looking for a Lead/Principal, RGM Customer Success to lead the successful delivery... 
    Hourly pay
    Full time
    Local area

    Fractal, Inc.

    New York, NY
    3 days ago
  •  ...ones. We are expanding our smart and driven team and would love for you to join us. We are looking for a Lead Research Advisor to join our growing Customer Success department. You will drive and grow important relationships by helping our customers find new ways to use... 
    Work experience placement
    Local area
    Remote work
    Flexible hours
    Shift work

    GrabJobs

    New York, NY
    4 days ago
  •  ...Help customers get maximum value out of PanelPlace services and grow PanelPlace portfolio of clients worldwide Customer Success Lead (Remote - Full Time) Delivering Customer Success is an important focus for PanelPlace and we are committed to delighting our customers at... 
    Full time
    Remote work
    Worldwide

    PanelPlace International Pte Ltd

    New York, NY
    3 days ago
  •  ...attorneys. Following an excellent seed round and rapid customer adoption, we’re expanding our customer success team to keep up with demand. Who you are You have 5+...  .... What you’ll do As our founding Customer Success Lead, you won’t just support customers — you’ll create... 
    Work at office

    PointOne

    New York, NY
    5 days ago
  •  ...A fast-growing SaaS startup is seeking a Customer Success Manager to manage client onboarding and retention. The ideal candidate will have 2...  ...communication skills and problem-solving abilities. You will lead discovery meetings, analyze customer data, and identify upsell... 
    Remote work

    Titan

    New York, NY
    3 days ago
  •  ...Customer Success Lead Supports Operations. Delivers Concierge-Level Client Experiences Department: Customer Success Reports To: Head of Customer Success Location: Remote Employment Type: Full-time About Town Web and HeyGov Town Web and HeyGov are on a mission to modernize... 
    Full time
    Local area
    Remote work

    Town Web

    New York, NY
    3 days ago
  •  ...growing technology startup in New York City is searching for a Customer Operations Lead. This full-time, onsite role requires strong communication...  ...also driving revenue expansion. A background in customer success or operations in a startup context is essential, and... 
    Full time
    Relocation package

    Arcadia

    New York, NY
    4 days ago
  • A tech recruitment organization is seeking a Customer Success Manager to guide nonprofit customers through onboarding and implementation. Responsibilities include managing customer accounts, leading discovery sessions, and providing product training to optimize fundraising... 
    Remote work
    Flexible hours

    RemoteHunter

    New York, NY
    3 days ago
  • $120k - $170k

    Goblins is seeking a founding Customer Success hire in Williamsburg, Brooklyn. The role involves owning customer retention and expansion, building effective processes, and conducting training for educators. You must be a hungry, high-agency operator, confident in handling... 

    Goblins

    New York, NY
    3 days ago
  • A leading recruitment agency is looking for an Onboarding Specialist in the United States. This remote role combines consultative...  ...candidates will have strong problem-solving skills and experience in customer success or sales. The position offers competitive compensation... 
    Remote job

    Jobgether

    New York, NY
    3 days ago
  • A leading marketing agency is seeking a Customer Success Manager to own the client onboarding experience and maintain exceptional communication. Responsibilities include leading client meetings, ensuring project management effectiveness, and driving team alignment to achieve... 
    Remote job

    GLP Marketing

    New York, NY
    3 days ago
  • United States Digital Space LLC seeks a Customer Success Manager to support U.S. government organizations in achieving success with their DevSecOps platform. You'll translate strategic plans into actionable objectives, guiding customers through their software adoption... 
    Remote job

    United States Digital Space LLC

    New York, NY
    4 days ago
  • A leading technology company seeks a passionate On Boarding Program Manager to transform first-time clients into loyal advocates. This...  ...satisfaction, and leveraging outstanding people skills to drive success. Candidates should have a strong background in SaaS with a... 

    Agility Talent, LLC

    New York, NY
    1 day ago
  • A leading company in data privacy technology is seeking a Customer Success Executive to manage and grow strategic customer portfolios. This role involves overseeing customer satisfaction and retention, driving product adoption, and collaborating with internal teams. Ideal... 

    80Twenty

    New York, NY
    11 hours ago
  • $36.3 - $39.93 per hour

     ...Serve as the main point of contact for new customers, owning the end‑to‑end onboarding...  ...stakeholders. Identify risks and blockers and lead resolution strategies across cross‑functional...  ...other related duties as assigned. Success Profile Core competencies: consultative,... 
    Hourly pay
    Casual work
    Local area

    Certexamdb

    New York, NY
    2 days ago
  • PointOne in New York, New York, seeks a founding Customer Success Lead to design and scale its customer success strategy. You'll be creating systems and playbooks while managing the customer lifecycle from onboarding to long-term engagement. The role requires excellent... 

    PointOne

    New York, NY
    4 days ago
  • $70k - $110k

     ...We are backed by Y Combinator and serve some of the leading U.S. based executive search firms. Our customers are operators; they make money when they make...  ...have 2-4 years of experience in customer support or success at a SaaS company. You have answered tickets, talked... 
    Remote work

    Dots

    New York, NY
    3 days ago
  • $100k - $135k

    Social Leverage LLC is seeking an entry-level Customer Success team member in New York, NY. You will play a critical role in ensuring clients feel supported, managing relationships, and improving customer experience. Key responsibilities include building trust, improving... 
    Work at office

    Social Leverage LLC

    New York, NY
    2 days ago
  • Asper.ai, a Fractal company, seeks a Lead/Principal for RGM Customer Success to drive end-to-end client implementations, adoption, and value for the Asper.ai RGM platform. You will partner with CPG clients to design and deliver best-in-class strategies and collaborate with... 

    BlackCube Labs

    New York, NY
    4 days ago
  • A social sports prediction platform is seeking a Customer Success Associate to provide exceptional support to users and enhance their experience. The successful candidate will be passionate about sports, possess strong communication skills, and thrive in a fast-paced startup... 
    Full time

    Onyxodds

    New York, NY
    1 day ago
  • $105k - $140k

    Fineos Corp. in Georgia is seeking an experienced Program Manager to lead hybrid project delivery, focusing on customer success and ownership of strategic projects. The ideal candidate should have 10-15 years of experience managing projects, preferably in the insurance... 

    Fineos Corp.

    New York, NY
    2 days ago
  • Thehelloteam is seeking a proactive and organized Remote Customer Success Manager to support client relationships and onboarding in New York. You will be the key contact for clients, ensuring smooth onboarding, follow-ups, and addressing needs promptly. The ideal candidate... 
    Remote job
    Full time

    Thehelloteam

    New York, NY
    2 days ago
  • $129.2k

    A leading company in IoT Solutions is seeking a professional for a role focused on sales enablement within the Customer Success organization. Responsibilities include developing strategies and training programs to enhance productivity. The ideal candidate will have a bachelor... 
    Remote job
    Flexible hours

    Remote Jobs

    New York, NY
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Success Lead. Be the first to apply!