Full Time Ophthalmic Medical Assistant-Technician

Job Description

Job Description

Description:

COME JOIN OUR TEAM

At Empire Eye and Laser Center, we look for the highest quality people to work together to deliver the highest quality patient service.

Benefits for full time employees include:

• Health insurance
• Dental insurance
• Vision insurance
• Supplemental Insurance Plans
• 401(k) with matching
• Flexible spending account
• Paid time off
• Company Perks

Position Summary

Under the supervision of the Back Office Manager, the Ophthalmic Technician provides clinical and administrative support to Optometrists and Ophthalmologists, to collaboratively ensure the delivery of high quality, compassionate eye care to Empire Eye and Laser Center’s patients. Please note, this position is part time, but has the opportunity to turn into a full time role.

Responsibilities

• Obtain and document past medical and surgical histories, chief complaint, history of present illness (HPI) and vital signs.
• Reconcile and document patient medications and allergies in the EHR system.
• Perform preliminary ophthalmic work-up, including but not limited to: Visual Acuity, Confrontational Visual Field Testing, Pupil Assessment, Tonometry, Ocular Motility Testing, Glare Testing, Refractometry, Pachymetry, Lensometry
• Perform specialty testing including but not limited to OCT, Visual Fields, Topography, Biometry, Wavefront Aberrometry and Fundus Photos
• Explain treatment procedures and provide approved educational information to patients and their families
• Respond to patient calls and prescription refill requests via phone or e-fax
• Maintain applicable work queues in the EHR system (Tasks).
• Perform clinical room turnover/set-up and equipment sterilization
• Maintain OSHA standards to ensure a safe environment
• Maintain stock of office, clinical and clinic specific supplies in all exam/treatment areas
• Assist with the training/onboarding of new staff as needed
• Ability to meet the physical and mental demands of the position
• The ability to work on-site
• Predictable, reliable, and prompt attendance.

Report to

• Back Office Manager

Classification

• Full-time, non-exempt

Starting Wage Range

• $18-22 starting, depending on experience

Essential Functions

An individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required.

Skills and Abilities

• Ability to maintain a high level of precision in judgment, the accuracy of assessment, and skill in problem-solving under stress.
• Ability to react calmly and effectively in emergency situations.
• Ability to adapt to changes in the department.
• Exceptional oral and writing skills.
• Ability to examine all documentation for accuracy and completeness.

Qualifications

• High school diploma or equivalent, required.
• 1-2 years of previous experience in medical office setting, required.
• IJCAHPO or AAO independent study course, preferred
• Certified Ophthalmic Assistant (COA), desired
• Bilingual in English and Spanish, desired

Physical, Mental and Other Requirements

Physical Demands:

• Frequently required to stand; walk; about 80% of the time or more
• sit in front of a computer; type; perform repetitive mouse clicks; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or providers/staff
• Occasionally assists with moving or positioning wheel-chair bound patients, clinical equipment; and office supplies up to 20 pounds

Mental Demands:

• Ability to problem solve and escalate issues to management when needed
• Ability to work under pressure or in stressful situations, while remaining calm
• Ability to make quick and meaningful decisions
• Ability to thrive in fast-paced environments and multi-task
• Ability to use discretion and sensitivity

Other Requirements:

• Consistent and reliable transportation

Clinical Competencies

• The broad knowledge base of Ophthalmic practice, examination and diagnostic procedures.
• Ophthalmic Knowledge: Strong understanding of eye terminology and anatomy and best practices in the effective flow of clinical services.
• Knowledge of medical equipment and instruments used within the department.
• All other duties as assigned Patient Focus – Making patients and their needs a primary focus of one’s actions; developing and sustaining productive patient relationships.

Communication – Clearly conveying information and ideas through a variety of media (email, Slack, etc) to individuals or groups in a manner that is polite, direct and professional. Positive, intentional discussions are encouraged.

Energy – Consistently maintaining high levels of urgency and productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, determination and (most importantly) positivity.

Attention to Detail – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Errors are human, a repetitive pattern of mistakes will not be tolerated.

Training Period

Week 1: Prioritizes virtual coursework, examinations, and compliance training.

Week 2: Complete hands-on training in patient intake, pretesting, equipment use, documentation, and clinic workflow with manager and peer supervision. Demonstrate competency through required skill check-offs before performing designated tasks independently.

Week 3: Begin supervised patient workups, with the expectation of independently managing routine workups by approximately Week 3, based on demonstrated competency. Participate in ongoing manager check-ins, chart reviews, coaching, and advanced skill training throughout the 90-day introductory period.

A Typical Day in the Position

• Arrive on time and park in one of the many designated employee parking spaces.
• Shifts are scheduled 10 minutes prior to your team’s first patient scheduled.
• Enjoy complimentary coffee and our staff-curated Spotify playlist pumping jams through the building, all day long!
• Complete opening duties, log into the EHR on your assigned iPad, and begin pre-testing patients as they check in, by scheduled order.
• Prep
• Maintain efficient patient flow while assisting providers, stocking rooms, preparing for upcoming visits/testing, and completing prescription, task queue, and voicemail follow-up during downtime.
• Ensure to keep your Slack notifications on in case providers or teammates message with updates or questions.
• Check-in with your provider before going to lunch to ensure they don’t need additional support
• Take your 1 hour lunch before your 5th hour worked and be clocked in and ready for PM clinic by 12:45 PM. Complimentary staff lunches and treats from our vendor partners, are typically provided 1–2 times per month.
• Repeat the patient care workflow throughout the afternoon while maintaining room and equipment readiness.
• Complete assigned closing duties, shut down equipment, and ensure outstanding patient calls/tasks are addressed.
• Check-in with your manager before leaving for the day and enjoy a scenic drive home along the Kern River.

Empire Eye and Laser Center Inc. is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Applicants will be required to pass a post offer background check.