Member and Operations Coordinator

About the Chamber

The Bothell Kenmore Chamber of Commerce serves businesses, nonprofits, employers, and community partners across Bothell and Kenmore. We connect members, support local economic vitality, and bring people together through events, programming, and city partnerships.

About This Role

This position sits at the center of how the Chamber operates by connecting members, maintaining accurate data, keeping communications on track, and ensuring the Executive Director can focus on membership and resource strategy, sponsorship, and city relationships.

The ideal candidate brings both a hospitality mindset and a systems orientation. Strong member relationships are built through genuine warmth at the front end and reliable follow-through on the back end. This role requires both. You will manage our GrowthZone CRM, coordinate pre-event operations, direct our part-time support staff’s weekly priorities, and serve as the operational backbone of a busy, community-facing organization.

This is an in-person role based in Bothel. Some schedule flexibility is available. Occasional evening availability is required for member and community events — dates are provided in advance.

CRM Experience Strongly Preferred: Prior experience with GrowthZone or a comparable membership CRM (MemberClicks, Hubspot, Wild Apricot, Salesforce) is highly valued. GrowthZone is the operational core of our member management, billing, event coordination, and communications.

Primary Responsibilities

• Member Care: Member onboarding, renewal follow-up, and retention outreach: building and maintaining relationships with members from first contact through ongoing engagement

• CRM & Data: GrowthZone CRM management: contact accuracy, automated workflows, event records, reporting, and ongoing data integrity

• ED Support: Executive Director support: project tracking, member-facing correspondence, sponsor fulfillment coordination, and board meeting preparation

• Communications: Weekly newsletter assembly, communications calendar maintenance, and community event listing updates

• Event Operations: Pre-event operations: registration setup, materials preparation, attendee management, and post-event follow-up

• Administrative Staff Direction: Create and share a weekly priority list, task assignment, and execute team check-ins with our part-time support staff.

Qualifications (preferred)

• CRM: Membership or association CRM experience strongly preferred

• Automation: Demonstrated experience building or managing automated workflows: renewal sequences, event communications, or member outreach

• Data Integrity: Strong data discipline: accurate record-keeping, proactive error correction, and understanding of how data quality affects operations

• Member Relations: Hospitality orientation: member interactions should feel personal, not transactional

• Organized, detail-oriented, and able to manage multiple priorities without losing follow-through

• Clear, professional communicator in writing, by phone, and in person

• Proficient in Microsoft Office, Google, and email marketing platforms

• Able to work independently and take ownership of responsibilities without close supervision

• Background in chamber, association, nonprofit, or hospitality environments

• Experience coordinating pre-event logistics and directing support staff or volunteers

• Comfort pulling reports and summarizing CRM data for leadership

This is an hourly, non-exempt position. $25–$29/hour. Hours are tracked weekly. Benefits include two weeks of accrued paid time off per year (no carryover) and Washington State Paid Family and Medical Leave.