Service & Repair Technician

Job Description

Job Description

Position Summary

As a Service and Repair Technician in the fire protection industry, you will be responsible for troubleshooting, servicing, maintaining, testing, and repairing fire alarm systems to ensure reliable operation and code compliance. This role is critical to supporting customers in the field by diagnosing issues, completing repairs efficiently, documenting work accurately, and helping ensure fire alarm systems are restored to proper working order.

About the Company

Intelligent Fire Systems & Solutions (IFSS) is a fire-life safety construction and service company founded in 2014 with a clear and unwavering purpose: to protect lives, property, and peace of mind. Built on decades of industry expertise, IFSS delivers fire alarm, very early warning, and life-safety solutions with precision, care, and an uncompromising commitment to doing the work the right way every time.

At IFSS, life safety is more than a trade; it is a responsibility we take personally. That responsibility shapes how we design, install, inspect, maintain, and service critical systems, and it defines how we show up for our clients and for one another. Our work is grounded in quality craftsmanship, integrity in action, accountability, reliability, and a relentless pursuit of excellence, with safety and trust at the center of every decision.

From initial design through long-term service and code compliance support, we take a thoughtful, personalized approach because protecting people and assets requires more than technical skill; it requires care, follow-through, and pride in the outcome.

Our mission is simple and non-negotiable: to passionately protect lives and assets by delivering exceptional experiences every time. When you join IFSS, you become part of a team that values collaboration, professionalism, and purpose and that takes pride in protecting what matters most.

Fire, Life, & Your Safety. Always.

 

Key Responsibilities and Objectives

System Installation and Programming

• Install, configure, and program advanced fire alarm systems, including control panels, detectors, alarms, and notification devices.
• Customize system programming to meet project requirements and support integration with other building systems.

Maintenance and Repair

• Perform regular maintenance and testing to ensure optimal performance and reliability.
• Troubleshoot and diagnose issues; report technical problems; execute repairs and replace components as needed.

Compliance and Documentation

• Ensure systems comply with federal, state, and local fire safety codes and regulations.
• Maintain accurate records of inspections, tests, repairs, and service activities.
• Complete required documentation for compliance and reporting purposes.

Team Collaboration

• Collaborate with technicians and service personnel to complete projects and support emergency response situations.
• Participate in training and professional development opportunities.

Communication

• Communicate with clients to understand needs and provide technical support and recommendations.
• Conduct client training on system operations and maintenance.

Miscellaneous Tasks

• Travel to project sites as needed.
• Perform other duties as assigned.

Technical Skills

• 
  Fire alarm system installation, configuration, and programming (panels, detectors, alarms, notification devices).
• 
  Programming customization to meet project requirements and integrate with building systems.
• 
  Preventative maintenance, testing, troubleshooting, repairs, and component replacement.
• 
  Code compliance awareness (federal/state/local) and thorough service documentation.
• 
  Ability to read and interpret technical manuals, blueprints, and schematics.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and engineering/software applications.

Soft Skills & Competencies

• Strong verbal and written communication skills; ability to explain technical information clearly to clients.
• 
  Customer-focused approach to understanding needs and providing recommendations and training.
• 
  Problem-solving and analytical mindset for diagnosing issues and identifying solutions.
• Reliable, adaptable, and able to work independently and as part of a team.

Qualifications

Education & Experience

• 
  High school diploma or equivalent; additional education or relevant certifications are a plus.
• 
  F-Card, NICET, and OSHA 10 required; Siemens experience preferred.
• 
  3+ years of experience installing or servicing electronic control systems; fire alarm experience preferred.
• Must be able to demonstrate knowledge of fire alarm systems.

 

Work Environment & Physical Requirements

• Standing and walking for extended periods, and frequent bending, kneeling, crouching, reaching, and climbing.
• Working at heights (using ladders, scaffolds, and/or lifts) and in confined or limited-access spaces such as ceiling plenums, risers, mechanical/electrical rooms, and crawl spaces.
• Lifting and carrying tools, test equipment, and materials (typically up to 50 lbs., with or without reasonable accommodation).

 

 

 

• Using hand tools and diagnostic equipment (meters, testers, programming tools) requiring fine motor skills and manual dexterity.
• Ability to safely operate a company vehicle (if assigned) and travel between job sites as needed.
• Ability to clearly communicate and document service findings, repairs completed, and recommendations, including using mobile devices or tablets for service documentation.

This job description outlines the core responsibilities and qualifications for a Service and Repair technician in the Fire Protection industry. The role requires a strong knowledge of the fire protection industry and systems, multitasking abilities, and interpersonal skills to effectively manage the workforce and contribute to the company's success.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Intelligent Fire Systems & Solutions, Inc. recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to View email address on us.fitly.work. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.