Deployment Strategist

About usEncord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production.Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator.The roleWe're hiring a Deployment Strategist to own the successful deployment and adoption of Encord across a portfolio of customers. This is a high-impact, post-sales role that blends technical execution, customer strategy, and commercial ownership.You'll work closely with AI, ML, and engineering teams to get customers live quickly, ensure strong product adoption, and drive long-term value. You'll also partner cross-functionally with Sales, Product, Engineering, and Leadership to shape how Encord scales its post-sales motion.What you’ll doOwn the end-to-end deployment and success of Encord across a portfolio of customers, from initial onboarding through long-term adoptionLead customers to value quickly by guiding technical teams, running effective enablement, and establishing strong success plansBuild deep, trusted relationships with customer stakeholders at all levels, from hands-on users to executive sponsorsMaintain a holistic understanding of each customer's goals, usage, and risk profile, proactively addressing issues before they escalatePartner closely with Sales to support renewals, identify expansion opportunities, and drive long-term account growthAct as a strategic voice of the customer, sharing insights with Product and Engineering to influence roadmap and executionHelp shape and continuously improve Encord's post-sales motion, playbooks, and operating processes as the company scalesWho we’re looking forDemonstrated success supporting complex, technical products and enterprise-grade customersComfortable going deep on product and technical details while communicating clearly with executivesHighly organised and analytical, with strong project management instinctsNaturally consultative: you ask great questions, uncover root problems, and guide customers to outcomesComfort with ambiguity — you have stories about walking into a messy customer situation with no defined scope and shaping it into a planCommercially minded, with an understanding of how post-sales execution drives retention and growthCollaborative and influential, with strong cross-functional instinctsAmbitious, driven, and motivated by ownership, impact, and rapid growthExperience requirements4–8 years in a customer-facing technical or post-sales role such as Customer Success, Technical Account Management, Solutions Engineering, Implementation, or Management ConsultingProven ability to manage complex, multi-stakeholder deployments of technical software products, ideally in a B2B SaaS environmentTrack record of driving measurable outcomes — time-to-value, product adoption, retention, or expansion — across a portfolio of enterprise accountsExperience engaging confidently with technical teams (ML engineers, data scientists, software engineers) as well as executive and business stakeholdersStrong project management skills, with the ability to run multiple concurrent deployments, coordinate internal resources, and keep customers on trackCommercially aware, with experience contributing to renewals, identifying expansion signals, and partnering with Sales on account growthFamiliarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight, or similar)Experience at a high-growth start-up or scale-up strongly preferredBonus: Exposure to AI, ML, data infrastructure, or developer toolsWhy EncordCompetitive salary, commission, and meaningful equity in a high-growth start-upClear, accelerated growth opportunities as the company scales rapidlyStrong in-person culture: 4 days/weekFlexible PTO to fully rechargeAnnual learning & development budgetComprehensive health, dental, and vision coverageFrequent travel opportunities across the U.S., London, and EuropeBi-annual company offsites, twice-weekly team lunches, and monthly socialsLocationSan Francisco; New YorkEmployment TypeFull timeLocation TypeOn-siteDepartmentGTMField Engineering & OperationsDeployment Strategist