Enterprise Deployment Strategist (AI/ML Product)

About the Role As Pallet scales into larger, more complex enterprise and mid-market customers, deployments become higher-stakes: more stakeholders, evolving requirements, real change management, and real consequences if things break. The Deployment Strategist owns customer deployments end-to-end, from discovery and workflow design through execution, go-live, and long-term success. You are the connective tissue between customers, Agent Delivery Engineers, Product, Sales, and Success. You ensure customers feel confident, informed, and supported, even as workflows, product capabilities, and internal processes continue to evolve. This is a highly client-facing, high-ownership role for senior operators who thrive under pressure and ambiguity. Why This Role Is Different You won’t inherit a playbook, you’ll help build it. This role owns enterprise deployments end-to-end, translating messy real-world operations into live AI agent workflows. You’ll work directly with executives, shape how CoPallet scales, and play a defining role in how customers come to trust AI in mission-critical systems. How You’ll Make an Impact Serve as the executive point of contact for customer deployments and long-term success Lead customer discovery to understand workflows, constraints, and success criteria Translate complex business processes into executable AI agent workflows Partner with Agent Delivery Engineers to validate assumptions and execute technically Configure, test, and release agent configurations for customer use cases Own deployment plans, timelines, risks, and stakeholder communication Lead customer kickoffs, milestone reviews, QBRs, and executive updates Proactively manage scope changes, escalations, and expectation-setting Improve and scale onboarding and deployment processes over time Travel for key customer milestones and kickoffs as needed (approximately 25%) What Success Looks Like Customers have clearly defined, executable workflows aligned to their business reality Deployments stay on track despite ambiguity, changing requirements, or complexity Executives feel informed, confident, and trust Pallet as a long-term partner Internal teams are aligned, accountable, and coordinated around customer outcomes Deployment processes become more repeatable and scalable without sacrificing quality What You’ll Bring 6+ years in customer-facing roles (Product, Engagement, Consulting, Founder, etc.) Strong technical acumen: able to reason about workflows, APIs, and system behavior Comfort operating in fast-moving, ambiguous environments Excellent written and verbal communication skills Experience managing multiple concurrent, high-stakes projects Familiarity with LLMs, APIs, JSON Strong Excel / PPT skills SaaS experience Basic SQL literacy Nice to Have Technical degree (CS, Engineering, Math) or equivalent experience Experience with AI-driven or workflow automation products Location & Logistics In person based in our San Francisco office or NYC office Travel required for major customer milestones Interviewing: Remote with final in-person round Compensation $120k–$240k base salary, depending on level and experience Competitive equity and full benefits package Benefits Health, vision, and dental Flexible PTO 401(k) Annual learning & development stipend Commuter benefits (Bay Area) Uber ride stipend for late office nights Remote office stipend Daily catered lunches via Sharebite Onboarding trip to SF HQ for remote employees Monthly happy hours Annual company offsites (last one: Palm Springs) Equal Employment Opportunity Pallet is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr Pallet