Procedures Specialist

Job Description

Job Description

At Mid-Continent Public Library, we:

Imagine. We inspire innovation through curiosity and exploration.

Try new things. We empower what works and learn from the rest.

Lead the way. We connect people to information, ideas, and inspiration.

Welcome all. We embrace new perspectives and listen with humility.

Everything we do, we do together.

Schedule Details: Monday - Friday, 8:00am - 5:00pm

Position Overview

The Procedures Specialist is responsible for creating, managing, and reviewing procedural workflow to ensure excellent and consistent service throughout the Library system. This position requires a detail-oriented person with exceptional organizational skills and a comprehensive understanding of Library systems and procedures. The position also requires the ability to collaborate across departments to develop and document effective procedures.

Essential Functions

• Develops, documents, disseminates, and maintains the Library System's guiding principles, procedures, and best practices
• Collaboratively leads periodic review and update of procedures
• Works in branch public services or departments to retain familiarity with day-to-day procedures and solicits input from front line staff members
• Maintains Policies and Procedures and Procedures Review Committee staff intranet sites

Non-essential Functions

• Assists Organizational Communications Manager as needed

Education and Experience

• Bachelor’s degree or Associates Degree plus 4 years relevant experience required
• 2 years experience in organizational operations or procedures development required
• Proven experience writing organizational documents required

Knowledge, Skills, and Abilities

All successful team members at MCPL should demonstrate:

• Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
• Ability to work effectively in a team environment.
• Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
• Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.
• Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
• Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.

• Strong ability to follow instructions and work as part of a team.
• Reliable, punctual, and flexible with scheduling.
• Good communication skills and the ability to stay calm under pressure.
• Ability to work in a fast-paced environment and adapt to changing needs.

Additionally, this position requires:

• Job Knowledge, including Librarianship
  • Comprehensive knowledge of Library administration
  • Remains current on trends in the library field
  • Ability to interpret and make decisions based on Freedom to Read/Library Bill of Rights exhibits satisfactory performance in this position.
• Technology including specific applications, hardware, and coding languages
  • Demonstrates proven computer literacy with adequate keyboarding skills
  • Demonstrates proficiency in Microsoft Office and library operations software
  • Familiarity with Adobe Acrobat, Microsoft Word, Excel, Publisher
• Leadership
  • Exhibits leadership and decision-making skills amongst managerial staff when gathering information and completing tasks for the purpose of MCPL procedures
  • Demonstrates ability to navigate various issues to complete projects
• Communication
  • In-depth knowledge of library regulations, professional guidelines, and ethical considerations to communicate policies and decisions within legal and ethical boundaries
  • Skillful in communicating complex ideas, policies, and training content in a clear, concise, and understandable manner to library staff, patrons, and stakeholders

Age Requirement

• Must be at least 18 years of age

MVR Requirement

Possession of a valid driver’s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed)

Possesses the ability to drive MCPL vehicle according to company policy

Work Environment

Works primarily indoors with prolonged periods of sitting at a desk, working on a computer, and must have a reasonable tolerance for dust, mold, scents, allergens, and communicable diseases which enables the employee to handle library materials, work in older buildings and interact with coworkers and the public.

Essential physical abilities to be accomplished with or without reasonable accommodation are:

Daily (greater than 50% of the time)

• Receiving communication and instructions (vision, reading, hearing)
• Conveying communication and instructions (speaking, writing)
• Using computer data entry tools - keyboard, mouse, touchscreen, scanner
• Sitting

Frequently (up to 50% of the time)

• Standing (up to 1 hour at a time)
• Walking (even ground)

Occasionally (approximately 1-2 times per month)

• Bending/Stooping
• Kneeling
• Reaching above shoulder
• Lifting 1-10 pounds
• Pushing/Pulling 1-10 pounds

Rarely

• Walking (variable surfaces)

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring accommodation should contact the Mid-Continent Public Library Human Resources Department at View phone number on ziprecruiter.com.

Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.