Dental Office Manager -- Jacksonville, FL - High End Practice

Job Description

Job Description

Dental Office Manager — Jacksonville, FL

Full-Time | High-End Dental Practice | Practice Operations & Team Leadership | Competitive Compensation

A high-end dental practice in Jacksonville, Florida, is seeking an experienced, results-driven Dental Office Manager to oversee daily operations, lead the administrative team, and support the continued growth and success of the practice.

The ideal candidate is a strong leader with a background in dental practice management who understands how to balance exceptional patient service with operational efficiency, team accountability, and financial performance. This individual will play a key role in managing front-office operations, monitoring practice performance, improving workflows, and ensuring a seamless patient experience in a high-quality dental environment.

This is an excellent opportunity for a motivated dental professional who takes ownership, leads by example, and thrives in a practice that values clinical excellence, outstanding service, and operational success.

Why Choose This Opportunity?

• Established, high-end dental practice focused on comprehensive dentistry and exceptional patient care

• Opportunity to take a leadership role in daily practice operations and team development

• Competitive compensation with an annual performance-based bonus opportunity

• Collaborative environment working closely with doctors and clinical team members

• Opportunity to influence practice growth, productivity, and patient satisfaction

• Supportive team environment with an emphasis on accountability and professionalism

• Focus on operational excellence, patient relationships, and a premium patient experience

Compensation & Benefits

Annual Compensation Opportunity: $75,000 – $95,000

• Base salary of $75,000–$80,000

• Potential annual performance-based bonus of up to $15,000

• Health and vision insurance

• Company-paid life insurance

• Paid time off

• 401(k) with company match

• Voluntary insurance policies, including short-term and long-term disability, critical illness, accident coverage, and more

Schedule & Location

• Full-time position

• Saturday Requirements

• Jacksonville, Florida

• High-end, patient-focused dental practice

• Leadership role overseeing daily administrative and operational functions

• Collaborative environment working alongside doctors, clinical team members, and administrative staff

Responsibilities

• Oversee daily practice operations to ensure efficiency, organization, and a consistently exceptional patient experience

• Manage, coach, and support front-office and administrative team members, promoting accountability and high performance

• Monitor key performance indicators (KPIs), including production, collections, scheduling, patient retention, and overall practice performance

• Develop and implement operational strategies to improve productivity, streamline workflows, and support practice growth

• Oversee scheduling protocols, patient flow, appointment confirmations, and schedule optimization

• Ensure accurate patient registration, record management, insurance verification, and financial documentation

• Monitor accounts receivable, collections, outstanding patient balances, and financial processes in coordination with the appropriate team members

• Support the financial presentation process by ensuring patients understand treatment estimates, payment expectations, and available financing options

• Work closely with doctors and clinical staff to coordinate daily objectives, address operational challenges, and maximize practice efficiency

• Lead morning huddles and team meetings to review schedules, production goals, staffing needs, and opportunities for improvement

• Monitor staffing levels, coordinate schedules, and help ensure appropriate coverage across the practice

• Address patient concerns professionally and promptly, resolving issues while maintaining the practice's standards of service

• Establish and maintain standard operating procedures to support consistency, compliance, and operational excellence

• Ensure adherence to applicable HIPAA requirements, dental office protocols, and relevant regulatory standards

• Oversee inventory coordination, supply management, and relationships with vendors as needed

• Identify opportunities to improve patient retention, team performance, case acceptance, and overall practice profitability

• Foster a positive, professional team culture centered on communication, collaboration, and exceptional patient care

Requirements

• Minimum of 3 years of experience in dental office management or a comparable dental leadership role

• Strong understanding of daily dental practice operations, including scheduling, patient flow, billing, collections, and administrative processes

• Demonstrated ability to lead, motivate, and hold team members accountable

• Experience monitoring practice KPIs and implementing strategies to improve operational and financial performance

• Knowledge of dental insurance processes, patient financial arrangements, and accounts receivable management

• Excellent organizational, communication, problem-solving, and leadership skills

• Ability to manage competing priorities in a fast-paced dental environment

• Strong patient service skills and the ability to handle sensitive situations professionally

• Working knowledge of dental practice management software; Open Dental preferred

• Understanding of HIPAA and patient confidentiality requirements

• Professional demeanor and commitment to maintaining a high standard of patient care and service

Preferred Qualifications & Traits

• Experience managing a high-end, fee-for-service, or comprehensive dental practice

• Background working with practices offering implant dentistry, oral surgery, or other advanced dental procedures

• Strong business acumen with an understanding of production, collections, profitability, and practice growth

• Proven ability to improve workflows, strengthen team performance, and increase operational efficiency

• Natural leadership abilities with a hands-on, solutions-oriented management style

• Experience developing team members, establishing performance expectations, and fostering accountability

• Comfortable reviewing performance metrics and using data to guide operational decisions

• Professional, personable, and confident when communicating with patients, doctors, and team members

• Takes initiative, anticipates challenges, and consistently follows through on responsibilities

About the Opportunity

This role is ideal for a dental leader who understands that successful practice management requires more than keeping the office running. The right candidate will combine operational expertise, financial awareness, team leadership, and a patient-first mindset to create an environment where both patients and team members thrive.

The Dental Office Manager will serve as a key partner to the doctors, helping drive operational performance, strengthen team accountability, and maintain the high standards expected of a premium dental practice.

If you are an experienced dental office manager who takes pride in leading teams, improving practice performance, and delivering an exceptional patient experience, this is an excellent opportunity to advance your career with a competitive base salary and the potential to earn an additional $15,000 annually through performance-based bonuses.

Please apply or send your resume directly to the hiring manager Emilee Coil at View email address on us.fitly.work or call View phone number on us.fitly.work