Guest Receptionist - Part Time

Join Our Team And Experience Endless Career PossibilitiesThis position is responsible for providing guests with the effortless and seamless movement in and out of the hotel.Primary Duties and Responsibilities includes but not limited to:Greets guests in a warm and sincere manner and provides outstanding guest serviceRegisters hotel guests and assigns and issues room keysAddresses all Guest concerns in a timely mannerEnsures proper payment is received on all reservationsAssists with the preparation, arrival and departure of all corporate, conventions and bus groupsRuns back-up reports and updated document consistently every two hoursResponsible for the completion of the over the credit reportCompletes daily room blocking (i.e. deposits and accessible rooms)Assists guests in making dinner and spa reservations, along with transportation needsEnsures completion of the daily count sheetProcesses due-outs and express checkouts daily, and in a timely manner, to ensure maximum availability of rooms on the hotel rackAnswers hotel phones, guaranteeing phones are answered within three ringsSecondary Duties and Responsibilities:Assists in other locations throughout Hotel Operations, including Aquai reception and ConciergePre-registers guests and issues pagers, as neededStocks supplies in the back office and at the Front DeskEnrolls guests in the Mohegan Sun Momentum ProgramMinimum Education and Qualifications:High School Diploma or equivalentPrevious high-volume hotel guest service experienceExcellent computer skillsCompetencies: Incumbent will master the following competencies while in this position:Excellent written and verbal communication skillsAble to multi-task under stressful situationsGood typing skillsExtensive knowledge of the property and local areas and destinationsTraining Requirements:Knowledge of LMS, LRS, HMS, RPOS, Lodgenet, Ascent, Bartech, Expresso, Hotel paging system, telecheck and Time Lox/DC OnePhysical Demands and Work Environment:Must be able to work in a fast paced office work environmentMust be able to stand, reach, bend or sit for extended periods of timeMust be able to lift heavy objectsMust be able to work various shifts and flexible hoursThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.#JoinOurWinningTeamWork Shift: RegularKnock, knock. Hear that sound? That's opportunity! Mohegan