Client Concierge - (Intake)
$23 - $28 per hourSweet James
Job Description
Job Description
Description:
Are you a charismatic, results-driven professional with a passion for helping others? Do you thrive in fast-paced environments and love being the first point of contact in a high-volume setting? If so, we’d love to meet you!
We’re a rapidly growing Personal Injury Law Firm seeking a Bilingual Intake Call Center Representative to join our high-performing team in Newport Beach . This role is ideal for someone who excels in communication, is detail-oriented, and enjoys helping people navigate difficult moments with empathy and professionalism.
What You’ll Do
- Serve as the first point of contact for potential clients via phone, email, and online inquiries
- Conduct initial consultations to assess case eligibility based on firm criteria
- Accurately collect and document sensitive client information in our case management system
- Provide clear, compassionate communication and address questions about our services
- Support marketing efforts through follow-ups and lead tracking
- Assist with general administrative tasks as needed
- Maintain strict confidentiality and adhere to ethical standards
What We’re Looking For
- Bilingual in Spanish is a strong plus
- Experience in a high-volume call center or customer-facing role (sales, hospitality, or legal intake preferred)
- Excellent verbal and written communication skills
- Strong phone etiquette and interpersonal skills
- Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
- High attention to detail and organizational skills
- Positive attitude, strong work ethic, and a team-oriented mindset
- Availability for morning, evening, and weekend shifts
Physical Requirements
- Ability to work in a standard office setting with regular use of computers and phones
- Must be able to sit for extended periods, occasionally stand, walk, bend, or lift up to 25 lbs
- Manual dexterity to operate office equipment and input data efficiently
What We Offer
- This position is sales-driven and performance-based. It offers a base salary ranging from $23 to $28 per hour, with the potential to earn additional income through bonuses.
- Full benefits package including medical, dental, and vision insurance
- Paid holidays and PTO
- 401(k) with employer match
- A collaborative, mission-driven team environment with growth opportunities
If you're ready to be part of a purpose-driven team and help clients when they need it most, apply today —we can’t wait to connect with you!
Vacancy posted 26 days ago
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