Care Manager - Patient Support Call Center -Remote

Remote care manager position supporting patient assistance and insurance navigation for pharmaceutical programs. Responsibilities include contacting insurance companies for eligibility verification, managing prior authorizations, and assisting patients with copay assistance enrollment. Contract role with potential conversion to full-time employment.

Responsibilities

• Contact insurance companies to obtain eligibility information and perform benefit investigations
• Make outbound and answer inbound calls to assist with pharmacy-related services and documentation
• Check prior authorization status and provide appeals support for patients
• Enroll patients in manufacturer and nonprofit copay assistance programs
• Maintain quality standards, report adverse events, and adhere to HIPAA guidelines

Requirements

• High school diploma or equivalent
• Minimum one year medical billing, reimbursement, or insurance verification experience
• Minimum three months data entry experience with typing speed of 30+ wpm
• Advanced proficiency with Microsoft Office Suite and soft phone systems
• Exceptional written and verbal communication skills
• Strong attention to detail and computer navigation abilities
• Private HIPAA-compliant workspace with wired internet connection

Compensation: $22.00–$23.00 per hour