Director OF Operations

• Job Category IS Director of Operations and Applications
• Employee Type Full-Time

JOB PURPOSE OR MISSION: Responsible for the strategic planning, direction and accountability for information systems for the healthcare system. Makes decisions that could seriously affect the division, department and/or GHS System’s financial and performance objectives and strategic results. Develops and is accountable for budget for department or multiple functional areas. Direct reports may include managers, supervisors, and/or staff employees including responsibility for performance reviews, hiring, disciplinary actions and terminations. Provides technology vision and leadership for developing and implementing information system initiatives that improve cost effectiveness, healthcare service quality and business development.

PERFORMANCE CRITERIA

CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.

PERFORMANCE STANDARDS

• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
• Takes initiative in living our Everyday Excellence values and vital signs.
• Takes initiative in identifying customer needs before the customer asks.
• Participates in teamwork willingly and with enthusiasm.
• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
• Keeps customers informed, answers customer questions and anticipates information needs of customers.

CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the GHS Corporate Compliance Guidelines.

PERFORMANCE STANDARDS

• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
• Maintains accurate and reliable patient/organizational records.
• Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.

PERFORMANCE STANDARDS

• Sets goals and action plans to achieve objectives.
• Completes assignments following accepted procedures and practices, even when workloads and demands are high.
• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness (integrity).

CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.

PERFORMANCE STANDARDS

• Strives to continuously improve all aspects of the business operation through quality improvement initiatives.
• Assures the accuracy of data, work, or information and contributes ideas and suggestions to improve approaches, methodologies, and productivity.
• Willingly participates in organization and/or department quality initiatives

CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.

PERFORMANCE STANDARDS

• Demonstrates effective time management to promote productivity and cost efficiency.
• Uses material goods wisely, is conscious of the environment and is accountable for prudent use of our talents and financial resources.
• Develops appropriate budget(s) for areas of responsibility.
• Effectively manages budget(s) and continually monitors key cost areas

CRITERIA F: Leadership – Employee demonstrates effective leadership by developing standards of performance, determining areas of responsibility and accountability and delegating authority.

PERFORMANCE STANDARDS

• Invites input from others and shares ownership and recognition.
• Inspires people by example and influences them to do and be their best.
• Inspires and encourages teamwork.
• Consistently executes applicable company policies, rules and regulations.

CRITERIA G: Operations Management – Employee demonstrates the ability to give clear and concise instructions as to assignment objectives and methods, and reviews results at all critical points.

PERFORMANCE STANDARDS

• Establishes clear work objectives that prioritize and focus employee efforts.
• Staff works area with appropriate numbers of qualified employees.
• Allocates and delegates work effectively to make efficient use of resources and employee capabilities.

CRITERIA H: Performance Management – Employee demonstrates an awareness of employees’ development needs to improve work effectiveness, and insures that training and related programs are available to meet these needs.

PERFORMANCE STANDARDS

• Provides opportunity for skill development for employees.
• Provides ongoing performance feedback to employees and takes corrective action when necessary.
• Completes and conducts performance appraisals by established review date.

CRITERIA I: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.

PERFORMANCE STANDARDS

• Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
• Employee proactively reports errors, potential errors, injuries or potential injuries.
• Employee demonstrates departmental specific patient and employee safety standards at all times.
• Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.

JOB FUNCTIONS

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

1. Ensures that objectives of the department or area of responsibility are administered.

• Ensures that established priorities for department are carried out on a daily basis.
• Ensures that goals and objectives of the department are consistent with the GHS’s philosophy.
• Ensures that departmental measures for processes and expectations are carried out on a daily basis.
• Uses alternative methods of providing services to reduce department-operating costs.
• Coordinates staffing needs of the department with regards to market/seasonal changes.

2. Maintains an organized department to ensure efficiency, accuracy of work, and information flow.

• Monitors department operations and recommends changes as needed.
• Ensures the efficient operation of the department.
• Utilizes available staff to maximize the effectiveness of the work performed.
• Reviews the compilation and analysis of department data as necessary.

3. Demonstrates effectiveness in directing the activities of the department.

• Ensures staff members adhere to policies and procedures necessary to achieve department objectives.
• Establishes and maintains an effective working relationship with management and other departments.
• Maintains an effective performance improvement program.
• Manages supervisory and department staff members.

4. Demonstrates effectiveness in controlling the daily activities of the department.

• Reviews the daily productivity of the department.
• Provides management and policy interpretation to supervisors.
• Communicates effectively and expresses information clearly.
• Encourages staff participation and communication in decision-making.
• Exhibits responsiveness to others in the organization at all levels.

5. Manages implementation and maintenance of clinical information applications; provides clinical expertise in evaluation of computer programs and applications.

• Oversees master file and table maintenance for assigned applications.
• Works collaboratively with both internal and external technical experts to ensure programs and applications meet the needs of an interdisciplinary group of end users.
• Works with I/S technical staff in development of education, literature and training programs to optimize end users’ ability to interact effectively with programs and applications.
• Oversees daily functions of clinical applications.
• Oversees testing of systems or applications before implementation to ensure functionality.
• Establishes and maintains effective and efficient security of applications, based on “real world” use within BRGMC.
• Maintains knowledge of current technology in the healthcare environment.

6. Manages clinical liaisons between IS Department and Patient Care Areas.

• Ensures education is provided to clinical staff regarding Information System’s clinical applications and evaluates outcomes.
• Assists clinical staff in identifying cause and solution to computer issues.
• Oversees development and distribution of information to clinical staff.
• Ensures cross‑training is completed for members of the IS staff with regard to clinical information systems.
• Works with patient care departments to identify enhancements and/or change requests for applications; works with I/S technical staff to determine feasibility of requests and communicates back to departments expected outcomes.
• Utilizes expertise in area to make recommendations for enhancements/new applications to departments.

7. Performs other duties as assigned.

EXPERIENCE REQUIREMENTS

Previous experience in applications, preferably in an acute‑care setting. Supervisory experience strongly desired.

EDUCATIONAL REQUIREMENTS

Bachelor’s degree required Master’s degree strongly preferred.

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

Strong technical background. Ability to use critical‑thinking skills to make assessments on need and feasibility of implementing applications. Strong project management skills.

HIPAA REQUIREMENTS

Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: medical record without limitation, patient demographics, lab results, patient financial and 3rd party billing information, patients related complaints, information related to patient location.