Manager, Customs Brokerage

We are seeking a candidate with 5–7 years of experience within a customs brokerage environment and preferred experience utilizing CargoWise. An active Customs Brokerage License is considered a strong plus for this opportunity. The role will heavily support import customers and requires experience working with containers, air freight, and government agencies related to U.S. Commerce and customs processes. This position operates on a hybrid schedule, with all team members required to be onsite in the office every Friday. This position, in conjunction with the Corporate Customs Compliance Manager and Director of Logistics, oversees all compliance aspects of CHB operations and any related problem resolutions. They must possess strong leadership in CHB areas, be able to work collaboratively with large operational teams, articulate a long‑term vision for the CHB department, and convert strategic objectives into action plans for their team. Key Duties and Responsibilities Maintain strong customer relationships to improve service and increase customer satisfaction. Troubleshoot technical issues and ensure consistent service delivery. Identify customer needs and oversee service delivery within the CHB context. Drive root‑cause analysis and corrective action plans when issues arise with customers, record keeping, audits, etc. Determine ways to be cost effective without sacrificing customer satisfaction and drive productivity improvement. Provide guidance to employees and offer positive feedback to promote learning and continued education. Additional Duties and Responsibilities Make recommendations to continuously improve processes and team efficiency. Minimum Requirements (Knowledge, Skills, Abilities) Bachelor’s Degree or equivalent work experience. Customs House Brokerage License required. Experience with CargoWise a plus. 7 years of experience in the industry. A well‑organized and self‑directed individual who is a team player. Ability to be resourceful, creative and maintain flexibility, manage resources effectively and efficiently. Persistently drives issues to closure. Commitment to working with shared leadership and in cross‑functional teams. Strong creative problem‑solving and analytical skills. Time‑management skills to prioritize and balance daily tasks, client and network needs. Excellent verbal and written communication skills. Excellent relationship‑building skills. High Integrity. Pay Range: $92,100.00 - $165,800.00 Benefits Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401(k) retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year. Equal Employment Opportunity Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law. #J-18808-Ljbffr