Workplace Technology Application Trainer

Workplace Technology Overview

The Workplace Technology team seeks to provide high quality technical guidance and support for all workstation system needs for the American Chemical Society. With a strong focus on customer service, Workplace Technology aims to provide technology to support the productivity of staff, and to provide appropriate access to Society information to further the goals of the Society.

Position Summary

As an IT Workplace Technology Application Trainer, you will be responsible for developing and conducting training programs for various IT applications used within the organization. Your role will involve understanding the functionalities and intricacies of these applications and effectively transferring this knowledge to employees, enabling them to utilize these tools efficiently in their roles. You will work closely with the IT department and other stakeholders to identify training needs, design curriculum, deliver training sessions, and assess the effectiveness of the training programs.

Key Responsibilities

1. Curriculum Development:

- Collaborate with the IT department and relevant stakeholders to identify training needs and objectives.

- Design comprehensive training curriculum for various IT applications, ensuring alignment with organizational goals and user requirements.

- Develop training materials such as manuals, presentations, and e-learning modules.

2. Training Delivery:

- Conduct engaging and informative training sessions for employees at all levels, both in-person and virtually.

- Customize training content to suit different learning styles and proficiency levels.

- Provide hands-on demonstrations and simulations to reinforce learning.

- Offer ongoing support and assistance to trainees during and after training sessions.

3. Evaluation and Feedback:

- Implement assessment methods to evaluate the effectiveness of training programs.

- Gather feedback from participants to identify areas for improvement and make necessary adjustments to training materials and delivery methods.

- Monitor trainee progress and provide additional support or refresher training as needed.

4. Documentation and Reporting:

- Maintain accurate records of training sessions, attendance, and participant feedback.

- Prepare reports on training activities, outcomes, and recommendations for management review.

- Document best practices, tips, and troubleshooting techniques for IT applications and make them accessible to employees.

5. Stay Updated:

- Keep abreast of the latest developments and updates in IT applications relevant to the organization.

- Continuously enhance personal knowledge and skills through self-study, attending workshops, or pursuing relevant certifications.

Qualifications

- Bachelor's degree in Information Technology, Computer Science, or a related field.

- Proven experience in IT training or education, preferably in a corporate setting.

- Proficiency in various IT applications, such as Microsoft Office Suite, customer relationship management (CRM) software, enterprise resource planning (ERP) systems, etc.

- Strong communication and presentation skills, with the ability to convey technical concepts clearly and concisely to diverse audiences.

- Excellent interpersonal skills and the ability to collaborate effectively with colleagues at all levels of the organization.

- Demonstrated ability to adapt training content and delivery methods to meet the needs of different learners.

- Experience with instructional design principles and learning management systems (LMS) is a plus.

- Patient, approachable, and enthusiastic about helping others learn and succeed.

Summary

This role focuses on delivering and managing hybrid training programs across multiple locations, including instructor-led classes, one-on-one coaching, and customized departmental training.

Key Responsibilities:

• Develop and maintain training materials for Microsoft 365 and workplace productivity applications.
• Conduct training sessions on tools such as SharePoint, Microsoft 365, Bookings, OneNote, OneDrive, PowerPoint, Forms , and related applications.
• Support ongoing training needs by updating materials as Microsoft 365 features evolve.
• Manage a catalog of approximately 20-25 ready-to-deliver ("plug-and-play") courses .
• Provide support and upskilling for trainers to ensure proficiency with supported applications.
• Distribute training materials and PowerPoint presentations to attendees.
• Support the transition to an automated registration system for class enrollment.

Overall Focus: This is a hands-on training and enablement role centered on creating content, teaching Microsoft productivity tools, coordinating class schedules, tracking training metrics, and improving the learner experience through automation and standardized training offerings.