Dental Treatment Coordinator & Scheduling Expert

Job Description

Job Description

Dental Treatment Coordinator & Scheduling Expert
Texas Dental & Braces | San Antonio, TX
Schedule: Full-Time
Title and pay commensurate with experience

Every Detail Is a Patient Experience
At Texas Dental & Braces, behind every schedule change, confirmation, and follow-up is a patient counting on us to get it right. As a Dental Treatment Coordinator & Scheduling Expert, you'll make sure they do. You'll work across schedules, workflows, and multiple locations to catch what others miss, close the gaps, and keep the front-office experience smooth so patients get seen, stay informed, and feel taken care of at every step.

We're hiring four Dental Treatment Coordinator & Scheduling Experts, with opportunities ranging from Junior to Senior level based on experience. If you have a dental administrative background, a service-first mindset, and you're ready to apply that experience across a broader range of operations, this could be a great next step.

Where You'll Make an Impact

• You'll be the connective tissue between our front-office workflows and the patients they serve. Your responsibilities will include:
• Keeping patients scheduled and seen: Support scheduling, rescheduling, confirmations, and appointment coordination, and find opportunities to fill openings and cancellations so patients get care sooner.
• Being a helpful, professional point of contact: Communicate with patients by phone, email, and text to support scheduling and ongoing follow-up — always clear, warm, and responsive.
• Catching what may have been missed: Complete administrative and scheduling audits to surface missed opportunities, incomplete tasks, and workflow gaps before they affect a patient.
• Following through for the patient: Monitor outstanding patient-related tasks, ensure documentation is complete, and support recall, reactivation, and unscheduled treatment so no one falls through the cracks.
• Making financial follow-up easy: Send payment links and assist with payment follow-up and other assigned financial communication in a way that's clear and stress-free for patients.
• Keeping the experience consistent: Monitor schedules and workflows for accuracy, completion, and efficiency across multiple locations and systems.
• Partnering with on-site teams: Complete centralized tasks without disrupting the patient experience, and escalate recurring trends or operational concerns to leadership.