Sales & Operations Coordinator

Company Description K&M Associates, Inc. is a family-owned supplier specializing in scales, infrared noncontact sensors, furnace cameras, displays, hot metal detectors, full weighing systems, and control devices for industrial facilities. Founded in 1994, the company brings four decades of experience in solving complex temperature and weighing challenges for metal processing, petrochemical, heat treating, and crane manufacturing industries. K&M Associates is built on a relationship-based approach, providing individualized attention, rapid response, and efficient product procurement to support customer success. With a commitment to quality products and industry-savvy solutions, the company focuses on long-term partnerships throughout the lifespan of each product. Guided by the motto “We only want happy customers,” K&M Associates prioritizes doing work correctly or not at all.

Role Description The Sales and Operations Coordinator is a full-time Monday through Thursday (32-40 hours), on-site role based in Downers Grove, IL. This role supports day-to-day sales and operational activities, including coordinating orders, tracking shipments, and maintaining accurate records for product procurement and customer accounts. The Sales & Operations Coordinator will assist with the sales process and all operational aspects from beginning to end of a project. Responsibilities include customer engagement, preparing quotes or order confirmations, updating databases and spreadsheets, ordering, billing, and supporting inventory and logistics processes. The role also involves monitoring operational workflows, customer outreach, and providing general administrative support to help the organization deliver timely, high-quality service to its industrial clients.

Qualifications

• Strong analytical skills to interpret data, track orders, and support sales and operations process.
• Effective communication skills, including clear written and verbal communication with customers, vendors, and internal team members.
• Foundational operations management skills to coordinate daily workflows, support logistics, and maintain organized procedures.
• Customer service skills to handle inquiries, resolve issues professionally, and contribute to a positive client experience.
• Administrative assistance skills for scheduling, documentation, data entry, and maintaining accurate records in digital formats.
• Comfort using office software (e.g., spreadsheets, databases, email, and word processing tools); experience with QuickBooks a plus.
• Strong attention to detail, organizational skills, and the ability to manage multiple tasks in a small-business environment.
• 0-3 years prior experience in an operations, administrative, or customer-facing role is preferred; experience in industrial or technical products is beneficial. Degree in business or sciences a plus, but not required.
• Ability to work on-site in Downers Grove, IL, and work effectively solo or in small team environment