US_Program Manager_Business Professional III

job summary:
We are seeking an experienced interim Director, CRM & Field Systems to provide leadership for our Commercial Field Operations organization. In this role, you will own the operational management, governance, and enhancement of our Veeva CRM platform while partnering closely with Commercial Operations, IT, and external vendors. This is a hands-on leadership opportunity where you will drive strategic CRM initiatives while overseeing day-to-day platform health.

 
location: Cambridge, Massachusetts
job type: Contract
salary: $124.99 - 134.99 per hour
work hours: 9am to 5pm
education: Bachelors

responsibilities:
KEY RESPONSIBILITIES

• Serve as the business lead and platform owner for the Veeva CRM platform within Commercial Field Operations.
• Lead and manage the CRM support team, providing clear direction, prioritization, and execution oversight.
• Facilitate discovery sessions with stakeholders to gather, document, and translate business needs into functional specifications and Agile user stories.
• Own CRM governance, change management, release planning, and platform health.

qualifications:
10+ years of experience supporting Commercial or Field Operations within the pharmaceutical or biotech industry.

Extensive experience implementing, enhancing, and serving as the business/product owner for Veeva CRM.

Proven experience gathering, documenting, and translating business requirements into technical requirements.

Excellent cross-functional leadership, project management, and communication skills.

PREFERRED QUALIFICATIONS

Experience leading large-scale Veeva CRM implementations or major transformation programs.

Prior experience working within Agile delivery environments.

Familiarity with CRM integrations involving customer master data, analytics, and digital engagement platforms.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.