Stewarding Supervisor

Stewarding Supervisor

Position Summary: The Stewarding Supervisor assists in providing a superior gaming experience by ensuring all Stewarding functions are executed. Supervises a staff of 20+ hourly stewarding team members. Must ensure all health and safety regulations are adhered to. The Stewarding Supervisor is expected to role model the set service behaviors, engage the team by providing recognition and development opportunities and create an upbeat and positive environment. Members of the supervisory team are expected to constantly strive to delight our guests, exceeding their expectations through exceptional service and cleanliness.

Essential Functions:

• Supervises stewarding staff, using a hands-on approach to ensure our food and beverage areas are cleaned and maintained on a regular basis (includes, but not limited to, kitchens, bars, bar wells, service areas, storage rooms, refrigerators and freezers).
• Utilizing frequency requests from F&B Managers, creates a cleaning schedule to ensure all pieces of equipment are cleaned as needed for functional use.
• Expected to spend 90% of the day on the floor and 10% of the day on administrative duties.
• Responsible for interviewing, training, and selecting employees for the team.
• Respond to and handle employee complaints (grievances) in a timely and efficient manner.
• Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures.
• Responsible for planning, supervising and monitoring the work of the team members in assigned area(s).
• Counsel, guide, and instruct personnel in the proper performance duties.
• Create an environment which is fun and exciting to work in and is directly responsible for the morale of the Stewarding employees.
• Assign projects when necessary.
• Inspect the floors, food and beverage areas, and public areas in order to ensure work is being done and follow up on any areas needing attention promptly.
• Check on key control to make sure all keys are accounted for daily.
• Monitor the cleanliness and neatness of the main storage room daily.
• Maintain cost control and budget guidelines by conducting weekly inventories and inspections of linens, chemicals, equipment and supplies.

Knowledge, Skills & Abilities:

• Must be able to work independently. Highly motivated and self-directed.
• Must be able to sit, stand or walk for long periods of time (8 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must demonstrate the ability to calmly handle stressful situations as they arise.
• Must have basic knowledge of casino cleaning, floor care, and knowledge of various equipment.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English.
• Must be 21 years of age.

Education and Experience:

• High school diploma or GED equivalent.
• Minimum two years' experience in a high volume kitchen cleaning preferred.
• Supervisor experience preferred.

Required Certification/License: Not Required

Equal Opportunity Employer