Hive Inventory Coordinator

Job Description

Job Description

Job Title: HIVE Inventory Coordinator, Ticket Entry Support

Status: Non exempt

Hybrid after training

Why this role is important:

The Connect Board Ticket Coordinator will play a crucial role in the Hive Department by accurately entering and managing tickets based on CRM notes. This individual will be responsible for reviewing CRM entries, deciphering the key details, and ensuring the information is properly input into the Connect Board system. This role requires strong attention to detail, critical thinking, and the ability to work independently.

Key Responsibilities:

• Review CRM notes and extract relevant information to create accurate tickets in the Connect Board system.

• Input and maintain ticket information so that team members can efficiently manage and act upon the tickets.

• Ensure all ticket entries are accurate, complete, and adhere to department guidelines.

• Collaborate with other team members to clarify information as needed.

• Monitor and prioritize ticket entries to support efficient workflow in the Hive Department.

• Assist in the upkeep of the Connect Board system by updating ticket statuses and closing tickets when appropriate.

Qulaifications:

• Strong clerical skills with attention to detail and accuracy.

• Ability to critically analyze and interpret CRM entries to extract relevant information.

• Self-starter with excellent multitasking abilities and the ability to work independently.

• Familiarity with medical terminology is a plus but not required.

• Comfortable working in a fast-paced environment and adjusting to changing priorities.

Skills:

• Excellent organizational skills and time management.

• Strong written and verbal communication skills.

• Basic knowledge of CRM systems and ticketing software (preferred).

• Proficiency in computer applications such as Microsoft Office and web-based tools.

Working Conditions:

• This is a full-time hourly position.

• Work is primarily conducted in an office environment, but hybrid work is possible with management permission.

Compensation range:$16/hr-$18/hr