Assistant Boutique Director

Assistant Boutique Director Chlo | Soho

Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chlo, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement.

From its beginnings, Chlo has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chlo Maison.

Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Role Overview

A Chlo Assistant Boutique Director is an ambassador of the Maison, in charge of welcoming every guest into the Chlo family. The Assistant Boutique Director supports the Boutique Director in leading the team and supervising boutiques operations to ensure successful business; They act as the boutique leader in the absence of the Boutique Director.

A Team Leader

Organizes energizing team briefings and ensures a consistent high level of motivation Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings Shadows sales on the floor to coach the team and identify further individual training needs Supports recruitment and induction of team Leads by exemplarity, ensures good team spirit, and translates Chlo attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact Is an active member of the Chlo community, shares best practices, asks questions, and provides support

An Operations Excellence Supervisor

Supervises impeccable boutique environment and teams grooming at any time of the day Proactively liaises with team and management to suggest improvements in operations, processes, or more globally on boutique environment Ensures implementation of all guidelines related to store and both management and sustainability Supervises all stock management related tasks Oversees compliance of established Richemont policies and standards

A Client Champion

Supports the team to initiate and develop long-term relationships with clients Monitors CRM targets for boutique, CRM Supervisor and per stylists and helps the team to reach them Supervises client database with consistent follow up of staff client books

An Omnichannel Business Promoter

Leads by example and supervises sales on the floor to improve business performance and customer service Ensures full engagement of the team with omnichannel services and gives feedback to the Boutique Director on individual performance Assists Boutique Director in analysing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy Motivates the team in reaching boutique and individual targets and systematically follows up with each team member Actively participates in commercial activities and proactively proposes new ideas to improve business Is aware of local trading environment and competitors' activities

Richemont offers a generous compensation and benefits package for eligible employees. Expected salary range: $90,000 - $105,000. Salary will be determined based on relevant skills and experience.