HIRING EVENT - Customer Service Representatives - pay up to $24/hr

Job Description

Job Description

PrimeSource Building Products is PROUD to announce our 2-Day Hiring Event!!

Interview Dates

· Tuesday (07/28) – 9:00am until 4:00pm

· Wednesday (07/29) – 9:00am until 4:00pm

Address:

· 116 King Ct, New Holland, PA 17557

Available Positions*:

· Customer Service Representative*

*Full Job Descriptions are posted on PrimeSource Building Products career page (

Compensation (based on experience):

· $18/hr - $24/hr

Scheduling an Interview

· A PrimeSource Recruiter will review your application and reach out directly to schedule an interview

Quick Job Description (full job description can be provided upon request)

Status:  Non-Exempt

Position Type:   Full-time

Hours:  40-45 hrs

Schedule:   M-F

Standard Shift Start/End Time:  Shift will fall between the hours of 6:30 a.m. to 5 p.m., depending on the team schedule. Flexible work environment. Overtime may be required as needed.

Reports to:  Customer Service Manager

Key Roles

• Delivering superior service by identifying and resolving issues
• Maintain a working knowledge of our products, services, and promotions
• Identify opportunities to upsell or solve customers’ problems
• Being customer centric by always being polite and professional
• Provide cohesive support to sales & marketing team.
• Operate effectively in a cross functional team environment.
• Provide value to internal and external customers.
• Create and pursue self-development plan.
• Job duties, responsibilities, and activities may change at any time and may include potential transfers to other departments and local facilities.

Key Competencies

• Willingness to learn and follow directions.
• Team Player: committed to improving, learning, and collaborating with others.
• Problem-solving and continuous improvement mindset
• Ability to collaborate and communicate effectively across departments.
• Active prioritization of company mission, values, and culture.
• Critical Evaluation and problem-solving skills.
• Excellent phone skills.
• Attention to detail.
• Reliable attendance

Duties and Responsibilities

• Routing qualified opportunities to the account executives for development and closure
• Fill customer requests or inquiries concerning services, material takeoffs, products, billing, quotes, pricing, marketing, and displays.
• Follow-up on pre-determined quote amounts.
• Documenting all customer information, communications, and sales in CRM
• Accurate order processing, including follow through on back orders and RMA’s.
• Handling customer complaints courteously, professionally
• Executing commercial initiatives & projects as needed
• Job duties, responsibilities, and activities may change at any time and may include potential transfers to other departments and local facilities.

About PrimeSource Building Products Inc.

· With more than 1,200 employees we operate 34 distribution centers supporting North America.

· One of the largest building supply wholesaler and distributor, providing professional builders with the tools they require to complete almost any project.

· The company offers 22,000 sku’s: Nails, screws, and collated fasteners; tools, compressors, and accessories; residential and commercial roofing products; diamond blades and accessories, gypsum accessories, weather protection and covers, adhesives and caulks, contractor bags and poly sheeting, building accessories; rebar and concrete accessories; and fencing and wire.

· PrimeSource sells major brands and makes its own line of fasteners under the Grip-Rite and Pro-Twist brands.

· PrimeSource Building Products roots trace back to 1938.